Retail Sales Assistant - Keyholder

Overview As a Sales Assistant, you\’re the face of our brand on the shop floor – a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you are a big part of why. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions – whether it\’s discovering new products they\’ll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you\’ll be ready to recommend things that surprise, delight, and inspire them. You\’ll also play a key role in keeping the store well-stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team. In this role, every interaction, every conversation, and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life. Being a Brand Ambassador is how you bring our brand to life every day through the moments you create.
Whether you\’re on the shop floor, in our distribution centre, or at our support centre, you\’ll always be representing our products, services, values and behaviours in a positive and authentic way. You help build trust, awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors.
Your Mission Deliver friendly, knowledgeable, and efficient service to every customer.
Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
Operate tills accurately and handle transactions with care.
Support with deliveries, stockroom organisation, and product availability.
Follow all operational procedures, including health & safety and loss prevention.
As a Keyholder (If applicable, see the \”Keyholder Responsibilities\” section below), you\’ll open and close the store securely, and support with cash handling and store security.
Work collaboratively with your team to meet store targets and KPIs.
Stay informed about promotions, products, and services to help customers make informed choices.
Be a brand ambassador-positive, professional, and passionate about what we do.
The role can be physically demanding and hard work – you\’ll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand.
A passion for delivering great customer service.
Strong communication and interpersonal skills.
A team player with a positive, can-do attitude.
Reliable, punctual, and flexible to work varied shifts.
Comfortable using tills and handling cash.
Previous experience in customer service or hospitality role.
Experience in a fast-paced, high-volume environment.
For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
8 hour contract.
Why The Works? We don\’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member\’s memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
Our Perks Are The Works 25% Colleague Discount! – Plus, exclusive Double Discount days!
MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
Family Friendly Leave – Enhanced maternity, paternity and adoption pay.
Holiday – 28 days including