At a Glance
- Tasks: Coordinate IT operations and support colleagues with tech and processes.
- Company: Retail Trust, a supportive organisation focused on employee wellbeing.
- Benefits: Pension scheme, health cash plan, birthday off, and enhanced family benefits.
- Other info: Enjoy a dynamic work environment with opportunities for personal development.
- Why this job: Be the tech hero who connects people and processes for a better workplace.
- Qualifications: Experience in IT roles and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you an organised IT professional who enjoys bringing people, processes, and technology together?
At Retail Trust, we're looking for an IT Coordinator to play a vital role in supporting our colleagues across the UK. Working closely with our outsourced IT provider, Kerv, you'll help ensure employees have the right equipment, access, guidance, and support to do their best work. This is a fantastic opportunity for someone who enjoys technology but is equally passionate about service, organisation, and stakeholder management.
About the role
Permanent, full-time
Monday - Friday, 9am - 5pm
Onsite - Derby office with UK wide remote support
As IT Coordinator, you'll sit at the heart of IT operations, acting as the link between colleagues, managers, suppliers, and internal teams. You'll coordinate device management, onboarding and offboarding activities, supplier interactions, asset tracking, documentation, and IT-related processes.
Key responsibilities include:
- Coordinating the build, issue, return, and decommissioning of laptops, mobile devices, and peripherals.
- Managing IT asset records and ensuring equipment is accurately tracked throughout its lifecycle.
- Supporting joiners, movers, and leavers by coordinating access requests, equipment allocation, and user guidance.
- Working with Kerv and other suppliers to monitor incidents, requests, and service delivery.
- Maintaining IT documentation, user guides, FAQs, and process information. Plus and compliance activities through accurate record keeping and evidence gathering.
About you
You'll thrive in this role if you have:
- Experience in an IT Coordinator, IT Support, Service Desk, IT Operations, or similar role.
- A good understanding of Microsoft 365 technologies, including Teams, Outlook, SharePoint, OneDrive, Entra ID and Intune.
- Experience working with outsourced IT providers or managed service partners.
- Strong organisational skills and excellent attention to detail.
- The ability to explain technical processes confidently to non-technical colleagues.
- A proactive, customer-focused approach and a passion for continuous improvement.
We look after you by providing you with:
- A pension scheme of up to 9% employer contributions.
- Market-leading wellbeing and perks package which includes:
- Life assurance of four times your salary.
- A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental and medical.
- Access to a confidential free counselling and support phoneline.
- The day off to celebrate your birthday including a £20 voucher to spend.
- Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.
- Additional days of leave for wellbeing, volunteering and personal development.
IT Coordinator employer: Retail Trust
At Retail Trust, we pride ourselves on being an exceptional employer that values both technology and the people behind it. Our Derby office fosters a collaborative work culture where IT professionals can thrive, supported by a comprehensive wellbeing package and generous family-friendly benefits. With opportunities for personal development and a commitment to employee growth, joining us as an IT Coordinator means becoming part of a team dedicated to making a meaningful impact across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land IT Coordinator
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Retail Trust values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Retail Trust might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Retail Trust!
✨Direct Apply to Retail Trust
Let's not forget to apply directly through the Retail Trust website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Coordinator
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Retail Trust.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Retail Trust. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Retail Trust
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
