Retail Sales Assistant in Folkestone

Overview As a Sales Assistant, you’re the face of our brand on the shop floor — a true brand ambassador. You deliver exceptional service, spark conversations, and help customers with their shopping missions — whether discovering new products or finding the perfect gifts. You help keep the store well-stocked, tidy, safe, and welcoming, and you contribute to a positive, inclusive team environment.
Being a Brand Ambassador means bringing our brand to life through daily interactions, kindness, teamwork, and genuine customer engagement. You represent our products, services, values and behaviours, building trust, awareness and loyalty simply by how you show up.
Responsibilities Deliver friendly, knowledgeable, and efficient service to every customer.
Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
Operate tills accurately and handle transactions with care.
Support with deliveries, stockroom organisation, and product availability.
Follow all operational procedures, including health & safety and loss prevention.
As a Keyholder (if applicable): open and close the store securely, and support with cash handling and store security.
Work collaboratively with the team to meet store targets and KPIs.
Stay informed about promotions, products, and services to help customers make informed choices.
Be a brand ambassador — positive, professional, and passionate about what we do.
The role can be physically demanding; you may need to manage stairs and heavy stock with support from the team.
Qualifications / Skills A passion for delivering great customer service.
Strong communication and interpersonal skills.
A team player with a positive, can-do attitude.
Reliable, punctual, and flexible to work varied shifts.
Comfortable using tills and handling cash.
Previous experience in customer service or hospitality role.
Experience in a fast-paced, high-volume environment.
For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
8 hour contract.
Benefits & Values Discounts: 25% colleague discount, plus exclusive Double Discount days.
MyWorks: access exclusive online discounts across hundreds of retailers.
Family Friendly Leave: enhanced maternity, paternity and adoption pay.
Holiday: 28 days including