Retail Sales Assistant - Keyholder in Ellesmere Port

As a Sales Assistant, you are the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it’s discovering new products they’ll love or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you’ll be ready to recommend things that surprise, delight, and inspire them. You’ll also play a key role in keeping the store well-stocked, tidy, safe, and welcoming.

Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team. In this role, every interaction, every conversation, and every thoughtful recommendation helps bring our brand purpose, values, and behaviours to life. Being a Brand Ambassador is how you bring our brand to life every day through the moments you create.

Your Mission:

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• As a Keyholder (if applicable), open and close the store securely, and support with cash handling and store security.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Be a brand ambassador - positive, professional, and passionate about what we do.

The role can be physically demanding - you’ll need to be comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand.

Requirements:

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can-do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast-paced, high-volume environment.
• For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

8 hour contract.

Why The Works?

We don’t just sell products. We inspire reading, learning, creativity, and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.

Our Perks Are The Works:

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech, and more!
• Family Friendly Leave - Enhanced maternity, paternity, and adoption pay.
• Holiday - 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• Stream - Early access to 50% of your wages as you earn them.
• Share Scheme - Own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with Retail Trust Charity, including an Employee Assistance Programme.
• Healthcare Cash Plan - To support your everyday healthcare costs.
• And loads more! - Long service awards, pension, life assurance, Cycle to Work scheme, and optional charity giving.

Note: Our store teams can be small, so there will be times when you’re trusted to "hold keys" and take on some management responsibilities when a manager isn’t in store. It’s a great opportunity to grow your confidence and develop the skills that will help you progress in your career. Whenever you’re holding keys, you’ll receive an enhanced rate of pay to recognise these additional management responsibilities. When you turn 18, you’ll receive training and support to become a Keyholder and benefit from the development opportunities and enhanced pay.

Our Purpose: To inspire reading, learning, creativity, and play.