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- Tasks: Deliver exceptional customer service and create memorable shopping experiences.
- Company: Join a vibrant team at The Works, where creativity and fun thrive.
- Benefits: Enjoy 25% discount, flexible hours, and access to exclusive perks.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Be a brand ambassador and inspire customers every day.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
As a Sales Assistant, you're the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you are a big part of why. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it's discovering new products they'll love, or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you'll be ready to recommend things that surprise, delight, and inspire them. You'll also play a key role in keeping the store well-stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team. In this role, every interaction, every conversation, and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life.
Responsibilities
- Deliver friendly, knowledgeable, and efficient service to every customer.
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
- Operate tills accurately and handle transactions with care.
- Support deliveries, stockroom organisation, and product availability.
- Follow all operational procedures, including health & safety and loss prevention.
- Work collaboratively with your team to meet store targets and KPIs.
- Stay informed about promotions, products, and services to help customers make informed choices.
- Be a brand ambassador – positive, professional, and passionate about what we do.
- Be physically comfortable managing stairs and heavy stock; support the team with heavy lifting as needed.
Qualifications
- Strong communication and interpersonal skills.
- A team player with a positive, can-do attitude.
- Reliable, punctual, and flexible to work varied shifts.
- Comfortable using tills and handling cash.
- Previous experience in customer service or hospitality role.
- Experience in a fast-paced, high-volume environment.
Keyholder Responsibilities (if applicable)
- Open and close the store securely.
- Cash up at the end of shift.
- Carry out basic supervisory responsibilities.
- Handle cash securely and support store security.
- Receive an enhanced rate of pay in recognition of these additional responsibilities.
Contract Details
- 12-hour contract.
Benefits
- 25% colleague discount – plus exclusive double-discount days.
- MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
- Family-friendly leave – enhanced maternity, paternity and adoption pay.
- Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
- Can-Do Academy – grow your skills and career with instant access to further training and development in areas that interest you.
- Stream – claim early access to 50% of your wages as you earn them – for life’s moments.
- Share Scheme – own a piece of The Works.
- 24/7 support for you and your family – through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and more.
- Healthcare Cash Plan – support your everyday healthcare costs.
- Additional: long service awards, pension, life assurance, cycle-to-work scheme and optional charity giving.
Our purpose: inspire reading, learning, creativity and play. We don't just sell products. We inspire reading, learning, creativity and play.
Retail Sales Assistant Keyholder in Cheltenham employer: Retail Trust
Contact Detail:
Retail Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant Keyholder in Cheltenham
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with The Works' products, values, and mission. This way, when you chat with customers, you can genuinely connect and recommend items that will surprise and delight them.
✨Tip Number 2
Practice your people skills! Engage in conversations with friends or family about their shopping experiences. The more comfortable you are chatting, the better you'll be at creating those memorable moments for customers on the shop floor.
✨Tip Number 3
Show off your teamwork spirit! Think of ways you can support your future colleagues, whether it’s helping with stock or sharing a laugh during busy times. A positive attitude goes a long way in making the store a welcoming place.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your customer service experience and any relevant skills that align with being a brand ambassador. We can't wait to see your application!
We think you need these skills to ace Retail Sales Assistant Keyholder in Cheltenham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and creativity. Remember, we’re looking for brand ambassadors who can connect with our customers.
Tailor Your Application: Make sure to tailor your application to the role of Retail Sales Assistant Keyholder. Highlight any relevant experience in customer service or retail, and mention how you can contribute to creating those extraordinary moments for our customers.
Show Your Team Spirit: We love team players! In your application, share examples of how you've worked collaboratively in the past. Whether it’s supporting colleagues or achieving store targets, we want to know how you can help us create a positive environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our company culture there, which can help you craft an even better application.
How to prepare for a job interview at Retail Trust
✨Know the Brand Inside Out
Before your interview, take some time to really understand The Works and what it stands for. Familiarise yourself with their products, values, and mission. This will not only help you answer questions more effectively but also show your genuine interest in being a brand ambassador.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about moments when you made a customer's day or resolved a tricky situation. This will demonstrate your ability to create those memorable interactions that The Works values.
✨Teamwork is Key
Since this role involves working closely with a team, be ready to discuss how you collaborate with others. Share specific instances where you supported your colleagues or contributed to a positive team environment. Highlighting your teamwork skills will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the store's culture, team dynamics, or upcoming promotions. This shows that you're engaged and eager to contribute to the team, plus it gives you a better understanding of what to expect if you join.