Retail Sales Assistant in Beverley

As a Sales Assistant, you're the face of our brand on the shop floor – a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you are a big part of why. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions – whether it's discovering new products they'll love or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you'll be ready to recommend things that surprise, delight, and inspire them. You'll also play a key role in keeping the store well-stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team. In this role, every interaction, every conversation, and every thoughtful recommendation helps bring our brand purpose, values and behaviours to life – and that impact… It all starts with you.

Key Responsibilities

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Show pride as a brand ambassador – be positive, professional and passionate about what we do.

Keyholder Responsibilities (If applicable)

• Open and close the store securely.
• Support with cash handling and store security.
• Carry out basic supervisory duties and manage the store when the manager is absent.
• Cash up and perform other typical keyholder duties.

Required Skills and Experience

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can-do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality.
• Experience in a fast-paced, high-volume environment.

Benefits

• 25% colleague discount at The Works and exclusive double-discount days.
• MyWorks – access exclusive online discounts across hundreds of retailers.
• Family friendly leave and enhanced maternity, paternity and adoption pay.
• 28 days holiday including bank holidays (or 33 days for deputies and store managers).
• Can-Do Academy – training and development support.
• Stream – early access to 50% of wages as you earn them.
• Share Scheme – opportunities to own a share of The Works.
• 24/7 employee and family support through Retail Trust Charity.
• Healthcare cash plan and additional benefits such as pension, life assurance, and charity giving.

Commitment to Inclusion

We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working and will support reasonable adjustments when possible.