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- Tasks: Lead client support and manage escalations while collaborating with various teams.
- Company: Join Top to Toe EPOS, the UK's leading stock management platform for fashion retailers.
- Benefits: Enjoy flexible hours, hybrid work options, and a supportive team culture.
- Why this job: Be part of a family-owned company making a real impact in the retail tech space.
- Qualifications: Customer service leadership experience, strong communication, Excel, and CRM skills required.
- Other info: Full-time or part-time roles available, with a salary around £33,250 depending on skill level.
The predicted salary is between 20000 - 40000 £ per year.
Hybrid (London N3 1HF) | Full-time or Part-time | Circa £33,250 dependant on skill level. 3 days in-office / 2 days WFH.
Top to Toe EPOS – the UK’s leading stock management & EPOS platform for fashion and footwear retailers – is seeking a Customer Care Senior Administrator to help deliver outstanding service and lead our support efforts.
The Top to Toe EPOS & stock management system has for over 35 years supported Fashion, Footwear, Sportswear, Schoolwear, and Childrenswear retailers; helping them make the right decisions and grow their business.
Responsibilities:
- Lead client support and manage escalations
- Collaborate across teams (Ops, Dev, Sales, Accounts)
Requirements:
- Customer service leadership experience (ideally EPOS/retail tech)
- Strong communication, Excel, and CRM skills
Perks include flexible hours, hybrid work, great team culture, and room to grow.
Customer Services Advisor Full or Part time (Office based) employer: Retail Software Solutions Ltd t/a Top to Toe
Contact Detail:
Retail Software Solutions Ltd t/a Top to Toe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor Full or Part time (Office based)
✨Tip Number 1
Familiarise yourself with the Top to Toe EPOS system and its features. Understanding how it works and its benefits for retailers will help you stand out during interviews, as you'll be able to speak knowledgeably about the product.
✨Tip Number 2
Highlight your customer service leadership experience in your conversations. Be prepared to share specific examples of how you've successfully managed client support and escalations in previous roles, especially in retail or tech environments.
✨Tip Number 3
Network with current or former employees of Top to Toe EPOS. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your collaboration skills across different teams. Since the role involves working with Ops, Dev, Sales, and Accounts, think of examples where you've successfully collaborated with diverse teams to achieve a common goal.
We think you need these skills to ace Customer Services Advisor Full or Part time (Office based)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous customer service or leadership roles, especially in EPOS or retail tech environments. Use specific examples to demonstrate your skills in communication, problem-solving, and collaboration across teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the fashion and retail industry. Mention why you want to work for Top to Toe EPOS and how you can contribute to their team culture.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Retail Software Solutions Ltd t/a Top to Toe
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially if it relates to EPOS or retail technology. Be prepared to discuss specific examples where you successfully resolved customer issues or led support efforts.
✨Demonstrate Team Collaboration Skills
Since the role involves collaborating with various teams, be ready to share instances where you've worked effectively with others. Discuss how you communicated across departments like Ops, Dev, Sales, and Accounts to achieve common goals.
✨Prepare for Technical Questions
Brush up on your knowledge of EPOS systems and stock management. You might be asked technical questions related to these areas, so being well-informed will help you stand out as a candidate who understands the industry.
✨Emphasise Flexibility and Adaptability
With the hybrid work model in place, it's important to convey your ability to adapt to different working environments. Share examples of how you've successfully managed your time and responsibilities in both office and remote settings.
