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For Companies At a Glance
- Tasks: Lead client support, manage escalations, and enhance client experience.
- Company: Join Top to Toe EPOS, the UK's top stock management platform for fashion retailers.
- Benefits: Enjoy flexible hours, hybrid work, and a supportive team culture.
- Why this job: Be part of a family-owned company with a stellar reputation and impactful work.
- Qualifications: Customer service leadership experience, strong communication, and Excel skills required.
- Other info: Apply by 12th June with your CV and cover letter.
The predicted salary is between 19900 - 23250 £ per year.
We are seeking a Customer Care Senior Administrator to help deliver outstanding service and lead our support efforts. The Top to Toe EPOS & stock management system has for over 35 years supported Fashion, Footwear, Sportswear, Schoolwear, and Childrenswear retailers; helping them make the right decisions and grow their business.
You’ll:
- Lead client support and manage escalations
- Collaborate across teams (Ops, Dev, Sales, Accounts)
- Improve client experience, documentation & processes
You bring:
- Customer service leadership experience (ideally EPOS/retail tech)
- Strong communication, Excel, and CRM skills
- Calm, proactive, solution-oriented mindset
Perks include flexible hours, hybrid work, great team culture, and room to grow.
Apply by 12th June – send your CV + cover letter to.
Customer Care Senior Administrator employer: Retail Software Solutions Ltd t/a Top to Toe
Contact Detail:
Retail Software Solutions Ltd t/a Top to Toe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Senior Administrator
✨Tip Number 1
Familiarise yourself with the Top to Toe EPOS system and its features. Understanding how it works and its benefits for retailers will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your customer service leadership experience by preparing specific examples of how you've successfully managed client support and escalations in the past. This will showcase your ability to lead and improve client experiences.
✨Tip Number 3
Network with current or former employees of Top to Toe EPOS on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application.
✨Tip Number 4
Prepare to discuss how you would collaborate across different teams, such as Ops, Dev, Sales, and Accounts. Think of examples from your previous roles where teamwork led to improved processes or client satisfaction.
We think you need these skills to ace Customer Care Senior Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Care Senior Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service leadership experience, particularly in EPOS or retail tech. Use specific examples to demonstrate your strong communication skills and proactive mindset.
Highlight Relevant Skills in Your CV: Ensure your CV emphasises your relevant skills such as Excel proficiency, CRM experience, and any previous roles that involved client support or team collaboration. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Retail Software Solutions Ltd t/a Top to Toe
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially if it's related to EPOS or retail tech. Prepare specific examples of how you've successfully led support efforts or resolved escalations in the past.
✨Demonstrate Strong Communication Skills
Since this role requires collaboration across various teams, practice articulating your thoughts clearly and concisely. Be ready to discuss how you’ve effectively communicated with different departments in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to improve client experience or streamline processes, and be prepared to explain your approach and the outcomes.
✨Research the Company Culture
Familiarise yourself with Top to Toe EPOS's values and team culture. Showing that you understand their family-owned ethos and commitment to outstanding service can set you apart from other candidates.
