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- Tasks: Lead client support, manage escalations, and enhance client experience.
- Company: Join Top to Toe EPOS, the UK's top stock management platform for fashion retailers.
- Benefits: Enjoy flexible hours, hybrid work, and a supportive team culture.
- Why this job: Be part of a family-owned company with a stellar reputation and impactful work.
- Qualifications: Customer service leadership experience, strong communication, and Excel skills required.
- Other info: Apply by 12th June with your CV and cover letter.
The predicted salary is between 25000 - 37000 £ per year.
We are seeking a Customer Care Senior Administrator to help deliver outstanding service and lead our support efforts.
Top to Toe EPOS is the UK’s leading stock management & EPOS platform for fashion and footwear retailers, supporting them for over 35 years. We have a Trustpilot average client review score of 4.9/5 and are known as the specialist stock management EPOS system for retailers.
You’ll:
- Lead client support and manage escalations
- Collaborate across teams (Ops, Dev, Sales, Accounts)
- Improve client experience, documentation & processes
You bring:
- Customer service leadership experience (ideally EPOS/retail tech)
- Strong communication, Excel, and CRM skills
- Calm, proactive, solution-oriented mindset
Perks include flexible hours, hybrid work, great team culture, and room to grow.
Apply by 12th June – send your CV + cover letter to stephenf@toptotoe.com
Customer Care Senior Administrator employer: Retail Software Solutions Ltd t/a Top to Toe
Contact Detail:
Retail Software Solutions Ltd t/a Top to Toe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Senior Administrator
✨Tip Number 1
Familiarise yourself with the Top to Toe EPOS system and its features. Understanding how it works will not only help you in interviews but also show your genuine interest in the role and the company.
✨Tip Number 2
Prepare examples of your previous customer service leadership experiences, especially in retail tech or EPOS environments. Be ready to discuss how you've successfully managed escalations and improved client experiences.
✨Tip Number 3
Network with current or former employees of Top to Toe EPOS on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your communication skills by preparing thoughtful questions about the role and the company during any interviews. This shows your engagement and helps you stand out as a proactive candidate.
We think you need these skills to ace Customer Care Senior Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service leadership, particularly in EPOS or retail tech. Use specific examples to demonstrate your skills in communication, Excel, and CRM.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive and solution-oriented mindset aligns with their values and how you can improve client experience.
Highlight Team Collaboration: Emphasise your ability to collaborate across teams. Provide examples of past experiences where you successfully worked with different departments to resolve issues or improve processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Retail Software Solutions Ltd t/a Top to Toe
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially if it's related to EPOS or retail technology. Prepare specific examples of how you've successfully handled client support and escalations.
✨Demonstrate Strong Communication Skills
Since the role requires collaboration across various teams, practice articulating your thoughts clearly. Be ready to discuss how you’ve effectively communicated with different departments in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to remain calm and proactive under pressure, and be prepared to explain your thought process and the outcomes.
✨Research Top to Toe EPOS
Familiarise yourself with the company’s history, values, and their EPOS system. Understanding their client base and the challenges they face will help you tailor your responses and show genuine interest in the role.
