Customer Care Senior Administrator

🚨 We're Hiring: Customer Care Senior Administrator

📍 Hybrid (London N3 1HF) | Full-time or Part-time | Circa £33,250 dependant on skill level

🕘 3 days in-office / 2 days WFH

Top to Toe EPOS – the UK’s leading stock management & EPOS platform for fashion and footwear retailers – is seeking a Customer Care Senior Administrator to help deliver outstanding service and lead our support efforts.

The Top to Toe EPOS & stock management system has for over 35 years supported Fashion, Footwear, Sportswear, Schoolwear, and Childrenswear retailers; helping them make the right decisions and grow their business. A Trustpilot average client review score of 4.9/5, Top to Toe EPOS are the UK's leading EPOS, stock management, and multi-channel website linking platform for independent retailers. A relatively small family-owned company, but known as the specialist stock management EPOS system for retailers.

🧩 You’ll:

·        Lead client support and manage escalations

·        Collaborate across teams (Ops, Dev, Sales, Accounts)

·        Improve client experience, documentation & processes

✅ You bring:

·        Customer service leadership experience (ideally EPOS/retail tech)

·        Strong communication, Excel, and CRM skills

·        Calm, proactive, solution-oriented mindset

Perks include flexible hours, hybrid work, great team culture, and room to grow.

📩 Apply by 12th June – send your CV + cover letter to stephenf@toptotoe.com