*Customer Care Assistant* -Full Time/Part Time- *Flexible Hours*

Customer Care Senior Administrator Hybrid (London N3 1HF) | Full-time or Part-time | Circa £33,250 dependant on skill level 3 days in-office / 2 days WFH Top to Toe EPOS – the UK’s leading stock management & EPOS platform for fashion and footwear retailers – is seeking a Customer Care Senior Administrator to help deliver outstanding service and lead our support efforts. The Top to Toe EPOS & stock management system has for over 35 years supported Fashion, Footwear, Sportswear, Schoolwear, and Childrenswear retailers; helping them make the right decisions and grow their business. 9/5, Top to Toe EPOS are the UK\’s leading EPOS, stock management, and multi-channel website linking platform for independent retailers. A relatively small family-owned company, but known as the specialist stock management EPOS system for retailers. Lead client support and manage escalations · Collaborate across teams (Ops, Dev, Sales, Accounts) · Customer service leadership experience (ideally EPOS/retail tech) · Strong communication, Excel, and CRM skills · Perks include flexible hours, hybrid work, great team culture, and room to grow.