Marks and Spencer Westfield London Customer Assistant – Visual Merchandiser – M&S Westfield London

Location: Westfield London

Job type: Permanent

Join our team at M&S as a Visual Merchandiser, where you'll become a champion of our stylish products and influencer of the latest trends. We're seeking passionate individuals who take pride in their eye for fashion and want to delight our customers every day.

Your primary focus will be on creating remarkable visual displays that attract and engage customers, ensuring our products are presented in the most eye-catching way. You’ll also actively collaborate with the team to implement effective merchandising strategies. A full work pattern will be discussed with successful candidates at the interview stage of their application.

Purpose

• To deliver a great shopping experience for customers, putting customers before tasks every time.
• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
• Efficiency and effectiveness are key aspects of your role. You’ll be a skilled operator, consistently maintaining high standards in visual presentation.
• Being a team player is crucial. You’ll take responsibility for creating a great, inclusive store environment, supporting and respecting your colleagues and our customers.
• Flexibility is vital. You should be confident in working effectively across multiple areas within the store and in adapting to the changing demands of the retail environment.

Key Accountabilities

• Dress and style mannequins to the agreed standard each launch and throughout the season as required.
• Deliver seasonal Window implementation.
• Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy.
• Work alongside C&H colleagues to ensure the correct implementation of POS each season.
• Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
• Skilled to utilise all digital tools and communication channels to do the job.
• Share customer and colleague feedback to help us do things better.
• Share knowledge and experience with colleagues to support others in building skills and confidence.
• Own their own learning & development and proactively access digital learning solutions.
• Know the daily sales targets, priorities, promotions & selling opportunities.
• Have great product knowledge to sell and recommend our products and services.
• Proactively engage with customers to understand their needs and make recommendations.
• Understand the store priorities and their part to play.
• Complete tasks with pace and in line with SOPs.
• Minimise cost and waste through good process practice.
• Follow safe and legal working practices.

Key Capabilities

• Understands how M&S operates, its strategy, future and the role it plays.
• Committed to delivering excellent work fast with great attention to detail.
• Open to and acts on feedback, asking for this regularly.
• Sets performance objectives for self in conjunction with the line manager and in line with business plans.
• Takes accountability for planning and managing own work efficiently to ensure objectives are met.
• Is curious and asks questions to challenge the status quo.
• Effective at communicating their intentions to others; ensures communication is clear and simple.
• In control of their own reactions and consider how to share their perspective to create a better reaction for the team.
• Copes well with change and work challenges and recovers quickly from their impact.
• Builds positive relationships by being a good listener and getting to know people by establishing a connection.

Technical Skills/Experience

• Comprehensive Styling skills which can be applied across in-store visual elements and windows.
• Strong knowledge of Visual Merchandising principles.
• Contributing to store sales and cost control.
• Work across the store to get things done right the first time within the timescales.
• Comprehensive knowledge of customer shopping channels.
• Good level of product knowledge and services across the store.
• Up-to-date knowledge of the commercial operation and brilliant basics.
• Good level of digital capability and use of digital tools and applications.
• Understand customer needs and spot selling opportunities.
• Adapting to change.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met and to provide a fair and transparent assessment process.