At a Glance
- Tasks: Manage customer enquiries and ensure a smooth service experience for vehicle bookings.
- Company: Join Retail Renault Group, a trusted automotive partner with over 30 years of experience.
- Benefits: Enjoy competitive pay, generous leave, car schemes, and staff discounts.
- Other info: Flexible working hours with opportunities for overtime and career growth.
- Why this job: Make a real difference in customer satisfaction while working in a dynamic environment.
- Qualifications: Experience as a Service Advisor and strong communication skills are essential.
Bristol (BS4 3QB) £29,870 pa OTE £35,844 pa + Car Per Annum
Are you confident managing customer enquiries and ensuring a smooth, well organised service experience? We’re looking for an experienced Customer Service Advisor to handle vehicle bookings, coordinate with the workshop, and keep customers updated throughout the repair process. Strong communication skills, efficiency, and the ability to manage a busy workload are essential for success in this role.
The Benefits You’ll Enjoy:
- Access to a salary sacrifice, tax-efficient new car scheme (ECOS) from £75 per month, inclusive of insurance!
- A family new car scheme is available for close family members from £139 per car per month.
- 33 days’ annual leave including Bank Holidays (option to buy or sell additional days).
- Pension scheme with life assurance.
- Enhanced Maternity and Paternity policies.
- Staff discounts on vehicles, parts, servicing, and accessories.
- Cycle to Work scheme, including e bikes and discounted gym membership.
How You’ll Contribute:
- Guiding customers through the process of servicing their vehicle.
- Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars.
- Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.
About You:
- A clean UK driving license.
- Knowledge of CDK Drive, Kerridge, SAF.
- Previous experience in a Service Advisor role.
- Strong communication skills with the ability to build rapport with customers.
- Good mechanical awareness and understanding of cars and parts.
- Highly organised with excellent time management skills.
Working Hours & Pay:
- Monday to Friday, 8am – 6pm with an hour lunch break.
- Saturday mornings (8:30am–12:30pm), on a rota, paid as overtime.
About Us:
Retail Renault Group is a trusted automotive partner serving businesses and individual drivers across the UK. With over three decades of industry experience and 18 dealerships in England and Wales, we proudly represent Renault, Dacia, and Alpine. From fleet solutions and commercial vehicle expertise to new and used sales, servicing, and genuine parts, we support every customer with clarity and care. Our commitment to exceptional service consistently places us among the top dealer groups for customer satisfaction, backed by a dedicated team focused on long term support.
Customer Service Advisor employer: Retail Renault Group
Retail Renault Group is an outstanding employer, offering a supportive work culture that prioritises employee well-being and growth. With competitive benefits such as a tax-efficient car scheme, generous annual leave, and opportunities for professional development, employees in Bristol can thrive in a dynamic environment while delivering exceptional customer service. Join us to be part of a dedicated team that values clarity, care, and long-term relationships with both customers and staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Retail Renault Group and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to build rapport with customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Retail Renault Group family.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in managing customer enquiries and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Share specific examples of how you've delivered high levels of customer service and managed busy workloads in the past.
Show Off Your Communication Skills:Strong communication is key in this role, so make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to build rapport with customers. We love a good story!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates on your application status directly from us. Let’s get started on this journey together!
How to prepare for a job interview at Retail Renault Group
✨Know Your Stuff
Make sure you brush up on your knowledge of CDK Drive, Kerridge, and SAF. Being familiar with these systems will show that you're ready to hit the ground running and can handle customer enquiries efficiently.
✨Show Off Your Communication Skills
Prepare to demonstrate your strong communication skills during the interview. Think of examples where you've successfully built rapport with customers or handled difficult situations. This is key for a Customer Service Advisor role!
✨Be Organised
Since the job requires excellent time management, come prepared with examples of how you've managed a busy workload in the past. Discuss any tools or methods you use to stay organised and ensure smooth service delivery.
✨Understand the Role
Familiarise yourself with the responsibilities of guiding customers through the vehicle servicing process. Be ready to discuss how you would keep customers informed and manage their expectations throughout the repair process.
