At a Glance
- Tasks: Manage customer enquiries and ensure a smooth service experience for vehicle bookings.
- Company: Retail Renault Group, a trusted automotive partner with over 30 years of experience.
- Benefits: Competitive salary, car scheme, 33 days leave, and staff discounts.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
The predicted salary is between 29870 - 35844 £ per year.
Are you confident managing customer enquiries and ensuring a smooth, well organised service experience? We are looking for an experienced Customer Service Advisor to handle vehicle bookings, coordinate with the workshop, and keep customers updated throughout the repair process. Strong communication skills, efficiency, and the ability to manage a busy workload are essential for success in this role.
The Benefits You'll Enjoy:
- Access to a salary sacrifice, tax-efficient new car scheme (ECOS) from £75 per month, inclusive of insurance!
- A family new car scheme is available for close family members from £139 per car per month.
- 33 days annual leave including Bank Holidays (option to buy or sell additional days).
- Pension scheme with life assurance.
- Enhanced Maternity and Paternity policies.
- Staff discounts on vehicles, parts, servicing, and accessories.
- Cycle to Work scheme, including e-bikes and discounted gym membership.
How You'll Contribute:
- Guiding customers through the process of servicing their vehicle.
- Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars.
- Liaising with Technicians, keeping customers informed of their vehicles progress throughout the day and gaining authority for extra work and invoicing.
About You:
- A clean UK driving license.
- Knowledge of CDK Drive, Kerridge, SAF.
- Previous experience in a Service Advisor role.
- Strong communication skills with the ability to build rapport with customers.
- Good mechanical awareness and understanding of cars and parts.
- Highly organised with excellent time management skills.
Working Hours & Pay:
Monday to Friday, 8am - 6pm with an hour lunch break. Saturday mornings (8:30am - 12:30pm), on a rota, paid as overtime.
About Us:
Retail Renault Group is a trusted automotive partner serving businesses and individual drivers across the UK. With over three decades of industry experience and 18 dealerships in England and Wales, we proudly represent Renault, Dacia, and Alpine. From fleet solutions and commercial vehicle expertise to new and used sales, servicing, and genuine parts, we support every customer with clarity and care. Our commitment to exceptional service consistently places us among the top dealer groups for customer satisfaction, backed by a dedicated team focused on long term support.
Customer Service Advisor in Bristol employer: Retail Renault Group
Retail Renault Group is an exceptional employer, offering a supportive work culture that prioritises employee growth and satisfaction. With competitive benefits such as a tax-efficient new car scheme, generous annual leave, and staff discounts, employees are encouraged to thrive both personally and professionally in the vibrant city of Bristol. Join a dedicated team where your contributions are valued, and enjoy the opportunity to develop your skills in a leading automotive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bristol
✨Tip Number 1
Get to know the company! Research Retail Renault Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to build rapport with customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be prepared for situational questions! Think about how you've handled challenging customer interactions in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at Retail Renault Group.
We think you need these skills to ace Customer Service Advisor in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in managing customer enquiries and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Share specific examples of how you've delivered high levels of customer service and managed busy workloads in the past.
Show Off Your Communication Skills:Strong communication is key in this role, so make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to build rapport with customers. We love a good conversational tone!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we’re always on the lookout for passionate individuals like you!
How to prepare for a job interview at Retail Renault Group
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle servicing and the specific systems mentioned in the job description, like CDK Drive and Kerridge. Being able to discuss these confidently will show that you're not just a people person but also technically savvy.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice how you would explain complex information simply. Think about how you would guide a customer through the repair process and keep them updated. Role-playing with a friend can help you refine your approach.
✨Demonstrate Organisation
Prepare examples from your past experience where you successfully managed a busy workload. Highlight how you prioritised tasks and kept everything running smoothly. This will reassure the interviewers that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
