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- Tasks: Welcome customers and manage calls in a friendly, professional manner.
- Company: Join the dynamic team at Renault Watford, where customer service shines.
- Benefits: Enjoy competitive pay, generous leave, and perks like gym discounts and share options.
- Why this job: Be the face of the dealership and make a positive impact on customer experiences.
- Qualifications: Previous receptionist experience and excellent communication skills are essential.
- Other info: Flexible part-time hours with great career growth opportunities.
The predicted salary is between 13 - 16 £ per hour.
Renault Watford has an exciting opportunity for a Receptionist / Dealership Host to join our friendly team on a part time basis. This is a customer facing role which involves being the first point of contact for customers either by welcoming them to the dealership or dealing with them over the phone in a polite and professional manner.
Working pattern: Friday 8am-6pm, Saturday 8.30am-5pm with 30 minutes lunch break and Sunday 10am-4pm with no lunch break. This is 23.5 hours per week. Holiday cover for the other Receptionist will be required (advance notice given).
What you’ll be doing:
- Meet and greet all customers and visitors warmly and professionally, and direct them to the relevant individual/department in a helpful and welcoming manner.
- Answer incoming telephone calls in line with Renault Retail Call handling standards and warm transfer customers to the relevant person/department.
- Accurately direct callers to the appropriate person/department.
- Relaying messages and personally ensuring that the call is returned.
- Ensure that the reception phone is always attended during opening hours and that reception cover is arranged in advance of breaks, lunch, holiday and other absences.
- Complete daily employee site attendance register and send completed form to HRM in a timely manner.
- Ensure all visitors to the site are logged in the visitors’ book.
- Accept delivery of small parcels and advise addressee for collection.
- Create and maintain incoming call logs and walk-in customer list.
What you’ll bring:
- Extensive previous experience working in a fast-paced receptionist/host role.
- Ability to provide an outstanding level of customer service.
- Experience in operating a telephone switchboard and a computer-based messaging system (desirable).
- Ability to manage incoming and outgoing post and deliveries.
- Effective communication skills with a warm friendly manner.
- Pleasant, helpful and courteous manner.
- Proficiency in Microsoft Office Suite and CRM software.
What’s in it for you:
- A salary of £15,519 pa.
- 25 days annual leave plus Bank Holidays (pro rata).
- Holiday buy/sell scheme.
- Pension scheme with life assurance.
- Subsidised car option after 3 months’ service (loan plan scheme).
- Share options.
- Enhanced maternity and paternity leave.
- Gym membership discount.
- Cycle-to-work scheme, discounts on company products and services.
- Learning and development opportunities.
- Superb career opportunities Group-wide.
Interested? Apply now.
Receptionist / Dealership Host – Part time in Watford employer: Retail Renault Group UK Ltd.
Contact Detail:
Retail Renault Group UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Dealership Host – Part time in Watford
✨Tip Number 1
Make sure you research Renault Watford and understand their values and customer service approach. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your greeting and phone etiquette! Since you'll be the first point of contact, having a warm and professional manner is key. Role-play with a friend or family member to get comfortable with how you present yourself.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and keen to learn more about the role and the dealership. Think about what you want to know regarding the team dynamics or daily responsibilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Receptionist / Dealership Host – Part time in Watford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the customer-facing role you're applying for.
Tailor Your Experience: Make sure to highlight your previous experience in similar roles. We’re looking for someone who can provide outstanding customer service, so share specific examples of how you've done this in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Renault Watford.
How to prepare for a job interview at Retail Renault Group UK Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist / Dealership Host. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like managing calls and greeting customers.
✨Practice Your Customer Service Skills
Since this role is all about customer interaction, practice how you would greet a customer or handle a phone call. You could even role-play with a friend to get comfortable with common scenarios you might face, ensuring you come across as warm and professional.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of representing the dealership well.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team culture, training opportunities, or what a typical day looks like. This not only shows your interest in the role but also helps you determine if it’s the right fit for you.
