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- Tasks: Manage warranty claims and ensure accurate reimbursements while collaborating with a dynamic team.
- Company: Join Renault Retail Group, a leader in innovative mobility solutions.
- Benefits: Enjoy 25 days annual leave, pension scheme, and manufacturer training.
- Why this job: Be part of a collaborative culture that empowers you to make an impact.
- Qualifications: Experience as a Warranty Controller or Senior Service Advisor with strong communication skills.
- Other info: Flexible part-time hours with clear career development opportunities.
The predicted salary is between 15288 - 15288 £ per year.
Location: Bolton BL3 2NU
Salary: £15,288 pa + bonus
Hours: Part-time, 3 days per week (flexible days), 9am-5pm
At Renault Retail Group, we’re solution-driven committed to delivering value for our customers and our company by striving for excellence in every detail. We are proud of our history, and we leverage it to strengthen our global competitiveness. We act with respect and inclusiveness, empowering every individual, taking ownership of our decisions, and building collaborative partnerships that design mobility solutions for the future.
About The Role
In this position, you will play a vital part in safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims. Your responsibilities will include:
- Submitting claims using technicians’ reports in line with manufacturer guidelines
- Negotiating with warranty providers and manufacturers to secure rightful reimbursements
- Preparing invoices for internal preparation work, job card management, filing and other admin duties
- Following up outstanding warranty invoices to drive recovery rates
- Maintaining accurate records via our Dealer Management System (DMS) and MS Excel
- Promoting best practice across our regional network to ensure optimal claim success
You’ll collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business; so teamwork and clear communication are key.
About You
We’re looking for someone who can combine technical knowledge with customer-first service and strong negotiation skills. To succeed in this role, you should have:
- A proven track record as a Warranty Controller or Senior Service Advisor
- Confidence in handling warranty disputes with professionalism and fairness
- Excellent communication skills (face-to-face, phone, email, live chat)
- Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar)
- Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams
- The ability to handle sensitive cases with discretion and accuracy
- A self-motivated and organised approach, with the ability to prioritise effectively
Experience with volume, LCV, or prestige brands will all be considered.
Why Join Us?
We believe in empowering people and promoting collaboration to drive our business forward. When you join Renault Retail Group, you can expect:
- 25 days’ annual leave (pro-rata)
- Pension scheme
- Manufacturer training
- Clear career development opportunities across our network
Working Hours
This role is part-time 21 hours per week, 3 days per week (flexible days), 9am-5pm with 1 hour for lunch.
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Warranty Controller employer: Retail Renault Group UK Ltd.
Contact Detail:
Retail Renault Group UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Controller
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Renault Retail Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to warranty claims and negotiation skills. We want to show that we can handle disputes with confidence and professionalism.
✨Tip Number 3
Showcase our tech-savviness! Brush up on your knowledge of dealer management systems and Excel. Being able to discuss these confidently will set us apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in joining the Renault Retail Group team.
We think you need these skills to ace Warranty Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Controller role. Highlight your experience with warranty systems and any relevant technical knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your negotiation skills and customer-first approach, as these are key for us at Renault Retail Group.
Showcase Your Communication Skills: Since teamwork and clear communication are vital, make sure to demonstrate your excellent communication skills in your application. Whether it's through examples in your CV or your cover letter, we want to see how you connect with others.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Retail Renault Group UK Ltd.
✨Know Your Warranty Stuff
Make sure you brush up on your knowledge of warranty claims and the systems used in the industry. Familiarise yourself with terms and processes related to warranty management, as this will show that you're serious about the role and understand the technical aspects.
✨Show Off Your Communication Skills
Since you'll be collaborating with various teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in past roles, especially in tricky situations. This will demonstrate your ability to handle disputes and negotiate effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a difficult warranty dispute. Think through your approach beforehand and be ready to explain your thought process. This will highlight your problem-solving skills and customer-first attitude.
✨Highlight Your Organisational Skills
As a Warranty Controller, being organised is key. Share specific examples of how you've managed multiple tasks or prioritised effectively in previous jobs. This will reassure them that you can handle the demands of the role while maintaining accuracy.
