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- Tasks: Manage customer communication and organise vehicle bookings in a dynamic dealership environment.
- Company: Join Renault Croydon’s friendly Aftersales team in Coulsdon.
- Benefits: Competitive salary, bonus opportunities, and generous annual leave.
- Other info: Potential for contract extension or permanent role after 12 months.
- Why this job: Gain valuable experience in a fast-paced role with clear career development.
- Qualifications: Experience in a service advisor role and strong communication skills.
The predicted salary is between 32220 - 38664 £ per year.
Location: Coulsdon (CR5)
Salary: £32,220 pa + overtime & bonus (OTE £38,664 pa)
Contract: 12‑month Fixed‑Term Contract (Maternity & Holiday Cover)
Hours: Full‑time, Monday‑Friday 8:00am‑6:00pm, plus 1‑in‑3 Saturdays (8:30am‑12:30pm)
Renault Croydon is seeking a Service Advisor to join our welcoming Aftersales team in Coulsdon. This role primarily covers maternity leave and planned holiday periods within the team.
What You’ll Do
- Managing customer communication, both face‑to‑face and over the phone
- Booking vehicles in, estimating costs, and preparing invoices
- Liaising clearly with Technicians throughout the day
- Keeping customers updated on progress and gaining authority for additional work
- Organising courtesy cars and ensuring smooth handovers
- Using systems such as Kerridge, Autoline, Keyloop/CDK
- Promoting products and services in a supportive, non‑pressured way
What We’re Looking For
- Ideally experienced in a dealership Service Advisor, Service Booking, or Service Reception role
- Comfortable managing a busy diary and maintaining accurate records
- Confident communicators who build trust with customers
- Organised, calm under pressure, and focused on delivering a professional experience
- Familiarity with Kerridge, Autoline, Keyloop/CDK is advantageous
Driving Licence Requirement
A full UK manual driving licence (covering both manual and automatic vehicles) is essential.
Hours & Pay
- £32,220 pa basic salary
- 1‑in‑3 Saturday mornings paid as overtime at time and a half (circa £1,487 pa)
- Monthly Service Advisor bonus scheme (OTE £38,664 pa, regularly achieved)
- Additional commission available on Service Plans
Company Benefits
- 33 days’ annual leave including Bank Holidays (with option to buy or sell additional days)
- Excellent manufacturer training and clear career development opportunities
- Pension scheme with life assurance cover
- Share Incentive Scheme
- Staff discounts on vehicles, parts, servicing, and accessories
- Free mortgage and pension advice seminars
- Cycle to Work scheme, including e‑bikes
- Discounted gym membership
- Enhanced Maternity and Paternity policies
- Eye test voucher scheme
What Happens After the Fixed Term?
Beyond the initial 12‑month contract, and subject to business requirements at the time, there may be potential for a contract extension or consideration for a permanent role should the successful candidate perform well.
Service Advisor employer: Retail Renault Group UK Ltd.
Contact Detail:
Retail Renault Group UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Renault Croydon and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be a confident communicator. Role-play with a friend or family member to get comfortable with discussing customer needs and handling queries.
✨Tip Number 3
Be prepared for situational questions! Think about how you would handle specific scenarios related to customer service and vehicle bookings. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. It shows initiative and helps us keep track of your application more efficiently.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in customer service, especially in a dealership setting. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Renault Croydon. Be genuine and let your personality come through – we love to see enthusiasm!
Show Off Your Communication Skills: As a Service Advisor, communication is key. In your application, give examples of how you've effectively communicated with customers or colleagues in the past. We want to know you can build trust and keep everyone in the loop!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Retail Renault Group UK Ltd.
✨Know the Role Inside Out
Before your interview, make sure you understand what a Service Advisor does at Renault Croydon. Familiarise yourself with the key responsibilities like managing customer communication and booking vehicles. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Service Advisor, you'll need to communicate effectively with customers and technicians. During the interview, practice clear and confident communication. Use examples from your past experiences where you've successfully managed customer interactions or resolved issues to highlight your skills.
✨Be Organised and Calm Under Pressure
The job requires managing a busy diary and maintaining accurate records. Prepare for questions about how you handle stressful situations. Share specific instances where you've stayed organised and calm, especially when juggling multiple tasks or dealing with difficult customers.
✨Familiarity with Systems is Key
If you have experience with systems like Kerridge, Autoline, or Keyloop/CDK, make sure to mention it! If not, do a bit of research on these systems before your interview. Showing that you're willing to learn and adapt can set you apart from other candidates.