Service Advisor

Join to apply for the Service Advisor role at Retail Renault Group UK Ltd.

Base pay range

• Location: Bristol BS4 3QB
• Salary: £29,120 pa OTE £34,944 pa
• Working hours: Monday‑Friday 8am‑6pm & Saturday am on a rota (overtime paid)

Are you passionate about providing an outstanding level of customer service? We’re looking for an experienced Customer Service Advisor who is highly organised and efficient to join our friendly team.

What You’ll Be Doing

• Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
• Delivering high levels of customer service, advising on cost, timescale and arranging courtesy cars.
• Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.

What We’re Looking For

• Previous experience in a Service Advisor role.
• Strong communication skills with the ability to build rapport with customers.
• Ability to deliver an outstanding customer experience.
• Highly organised with excellent time management skills.
• Experience of upselling products and services.
• Knowledge of CDK Drive, Kerridge, SAF.
• A clean UK driving licence (essential).

What You’ll Bring

• Extensive customer service experience.
• Confident dealing with people.
• Assertive and able to handle difficult situations.
• Resilient.
• Excellent communication skills.
• Good mechanical awareness and understanding of cars and parts.
• Computer literate, including Microsoft Office.

Why join us?

• Basic salary of £29,120 pa OTE £34,944 pa.
• 25 days annual leave plus Bank Holidays.
• Pension scheme with life insurance.
• Family‑friendly policies.
• Discounted gym membership to support your wellbeing.
• Learning and development opportunities.
• Clear pathways to progress your career.

At our core, we live by our values: we’re Solutions Driven, proud of our Heritage, committed to Integrity, always Forward Thinking, and we build Trust in everything we do. These values shape how we work, how we recruit, and how we grow – and we’re looking for someone who shares them.