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- Tasks: Welcome customers and manage calls with a friendly, professional approach.
- Company: Join the dynamic team at Renault Cardiff, where customer service shines.
- Benefits: Enjoy competitive pay, generous leave, and perks like gym discounts and car options.
- Other info: Flexible part-time hours with great career growth opportunities.
- Why this job: Be the face of the dealership and make a positive impact on every visitor.
- Qualifications: Previous receptionist experience and excellent communication skills are essential.
The predicted salary is between 11235 - 11235 £ per year.
Renault Cardiff has an exciting opportunity for a Receptionist / Dealership Host to join our friendly team on a part time basis. This is a customer facing role which involves being the first point of contact for customers either by welcoming them to the dealership or dealing with them over the phone in a polite and professional manner.
Working pattern
The working hours are Friday 8am-6pm, Saturday 8:30am-5pm with 30 minutes lunch break. This is 17 hours per week. Holiday cover for the other Receptionist will be required (advance notice given).
What you’ll be doing
- Meet and greet all customers and visitors warmly and professionally, and direct them to the relevant individual/department in a helpful and welcoming manner.
- Answer incoming telephone calls in line with Renault Retail Call handling standards and warm transfer customers to the relevant person/department.
- Accurately direct callers to the appropriate person/department, relay messages and personally ensure that the call is returned.
- Ensure that the reception phone is always attended during opening hours and that reception cover is arranged in advance of breaks, lunch, holiday and other absences.
- Complete daily employee site attendance register and send completed form to HRM in a timely manner.
- Ensure all visitors to the site are logged in the visitors’ book.
- Accept delivery of small parcels and advise addressee for collection.
- Create and maintain incoming call logs and walk‑in customer list.
What you’ll bring
- Extensive previous experience working in a fast‑paced receptionist/host role.
- Ability to provide an outstanding level of customer service.
- Experience in operating a telephone switchboard and a computer‑based messaging system (desirable).
- Ability to manage incoming and outgoing post and deliveries.
- Effective communication skills with a warm friendly manner.
- Pleasant, helpful and courteous manner.
- Proficiency in Microsoft Office Suite and CRM software.
What’s in it for you
- A salary of £11,235 pa
- 25 days annual leave plus Bank Holidays (pro rata)
- Holiday buy / sell scheme
- Pension scheme with life assurance
- Subsidised car option after 3 months’ service (loan plan scheme)
- Share options
- Enhanced maternity and paternity leave
- Gym membership discount
- Cycle‑to‑work scheme, discounts on company products and services
- Learning and development opportunities
- Superb career opportunities Group‑wide
Interested? Apply now.
Receptionist / Dealership Host - Part time in Manchester employer: Retail Renault Group UK Ltd.
Contact Detail:
Retail Renault Group UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Dealership Host - Part time in Manchester
✨Tip Number 1
Make sure you know the ins and outs of the Receptionist role at Renault Cardiff. Familiarise yourself with the tasks and responsibilities so you can chat confidently about them during your interview.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making a great first impression, think of scenarios where you can showcase your warm and professional manner when dealing with customers.
✨Tip Number 3
Don’t forget to prepare some questions for your interview. This shows you're genuinely interested in the role and helps us see how you’d fit into our friendly team at Renault Cardiff.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about what we do and how you can be part of our exciting journey.
We think you need these skills to ace Receptionist / Dealership Host - Part time in Manchester
Some tips for your application 🫡
Understand the Role: Before you start your application, make sure you fully grasp what being a Receptionist / Dealership Host entails. Read through the job description carefully and think about how your experience aligns with the responsibilities listed.
Showcase Your Customer Service Skills: This role is all about making a great first impression! Highlight any previous experience you have in customer-facing roles and share specific examples of how you've provided outstanding service in the past.
Be Professional and Polite: Since you'll be the first point of contact for customers, it's crucial to convey professionalism in your written application. Use a friendly yet formal tone, and ensure your spelling and grammar are spot on!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us quickly and securely. Plus, you’ll find all the details you need to complete your application there!
How to prepare for a job interview at Retail Renault Group UK Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist / Dealership Host. Familiarise yourself with the tasks mentioned in the job description, like greeting customers and handling calls. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this will highlight your suitability for the position.
✨Practice Your Phone Etiquette
As you'll be answering calls, it's crucial to showcase your phone skills during the interview. Practice speaking clearly and professionally, and consider doing mock calls with a friend. This will help you feel more confident when discussing your experience with telephone switchboards and messaging systems.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the dealership and the team. Ask about their expectations for the role or how they handle busy periods. This shows your interest in the position and helps you determine if it's the right fit for you.