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- Tasks: Lead a dynamic service team to deliver top-notch customer satisfaction and achieve budget goals.
- Company: Join Renault Group UK, a leader in the motor vehicle industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonus, company car, and generous annual leave.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience as a Service Manager and a passion for delivering excellent customer service.
- Other info: Great career growth opportunities and a supportive team culture await you.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Silverdale Road, Hayes (UB3)
Base pay range based on skills and experience.
Responsibilities- Implement the standards and procedures of Renault Retail Group (RRG) and ensure the delivery of a consistently high quality of service to achieve complete customer satisfaction / recommend score above the National Average.
- Ensure that the Service department including smart repair earns direct profit at or above budget level, and that Workshop WIP and debt remain in line with budget stipulations.
- Manage, coach and mentor the service team to help them achieve objectives while meeting and exceeding budgets.
- Monitor customer complaints and ensure effective resolution to satisfy customers in a timely manner.
- Ensure accurate warranty submissions that comply with company policy.
- Implement a fully embedded process for VHC and Diamond Vue.
- Ensure the department complies with H&S regulations, Renault 10 Mandatory Rules and 74 Key Requirements.
- Deliver Safety Alerts and Toolbox Talks to the team.
- Previous relevant experience as a Van Centre Service Manager (essential).
- Experience of smart repair operations.
- Knowledge of service schedules, inspection types and maintenance intervals for vans.
- Previous experience managing a highâperforming team.
- Ability to deliver a firstâclass customer experience.
- Proficiency in commercial techniques, business process management and regulatory compliance.
- Knowledge of Health and Safety Law applicable to a workshop.
- Excellent communication and negotiation skills.
- Determination to succeed and professionalism.
- Computer literate and ability to use CDK Drive / Kerridge.
- Full UK driving licence.
45 hours per week. Monday to Friday 8amâ6pm with 1 hour for lunch. Saturday working on a rota.
Benefits- A competitive salary of ÂŁ50,000 pa plus 20% bonus.
- Company car.
- 33 days annual leave including Bank Holidays.
- Holiday Buy / Sell scheme.
- Enhanced Maternity and Paternity leave.
- Pension scheme with life assurance.
- Share options.
- Gym membership discount.
- Cycleâtoâwork scheme.
- Discounts on company products and services.
- Superb career opportunities Groupâwide.
MidâSenior level
Employment typePartâtime
Job functionOther
IndustriesMotor Vehicle Manufacturing
Why join usInterested? Apply NOW
Service Manager - Van Centre in London employer: Retail Renault Group UK Ltd.
Contact Detail:
Retail Renault Group UK Ltd. Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Service Manager - Van Centre in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at Renault. A friendly chat can sometimes lead to opportunities that arenât even advertised!
â¨Tip Number 2
Prepare for interviews by researching common questions for Service Managers. Think about how your experience aligns with the role and be ready to share specific examples of how you've delivered excellent customer service or managed a team.
â¨Tip Number 3
Showcase your skills! Bring along any relevant certifications or training documents to your interview. This not only demonstrates your qualifications but also shows your commitment to professional development.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Manager - Van Centre in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your relevant experience, especially in managing a high-performing team and delivering excellent customer service. We want to see how your skills align with what weâre looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youâre the perfect fit for our Van Centre. Share specific examples of how you've met objectives and resolved customer complaints effectively. Let us know why you want to join our team!
Showcase Your Achievements: Donât just list your responsibilities; showcase your achievements! Use numbers and specific outcomes to demonstrate how youâve exceeded budgets or improved customer satisfaction scores. We love seeing tangible results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. Itâs quick and easy, and youâll be one step closer to joining our fantastic team at Renault Retail Group. Donât miss out on this opportunity!
How to prepare for a job interview at Retail Renault Group UK Ltd.
â¨Know Your Stuff
Make sure you brush up on your knowledge of service schedules and maintenance intervals for vans. Being able to discuss smart repair operations and how they fit into the overall service process will show that you're not just familiar with the role, but that youâre genuinely passionate about it.
â¨Showcase Your Leadership Skills
As a Service Manager, you'll be expected to manage and mentor your team. Prepare examples of how you've successfully led a high-performing team in the past. Think about specific challenges you faced and how you helped your team overcome them.
â¨Customer Satisfaction is Key
Be ready to talk about how youâve handled customer complaints in the past. Highlight your approach to resolving issues quickly and effectively, as well as any strategies youâve implemented to improve customer satisfaction scores.
â¨Safety First
Familiarise yourself with Health and Safety regulations relevant to a workshop environment. Be prepared to discuss how you would ensure compliance with Renault's mandatory rules and how you would deliver safety alerts and toolbox talks to your team.