IT Technical Support Analyst

Home base: Cardiff or Bristol

Coverage: Multiple Sites (UK)

£35,700 per year + up to 15% annual bonus + ECOS Car

45 hours per week

Renault Retail Group is looking for a supportive and proactive IT Field Engineer to join our friendly UK IT team. You’ll help keep our technology running smoothly across more than 18 retail locations, working with modern systems, helpful colleagues and a brand that values professionalism and collaboration.

What You’ll Do

• Provide field‑based IT support to regional teams and retail locations.
• Resolve technical issues on‑site in a calm, clear and professional manner.
• Deploy desktops, laptops, telephony and end‑user devices for installations, upgrades and routine needs.
• Create and manage rollout plans with international teams and external suppliers.
• Document technical workflows, configurations and business processes clearly and accurately.
• Identify opportunities to improve processes and work with the IT/IS Manager to introduce efficient and compliant solutions.
• Deliver 1st, 2nd and 3rd line support, escalating complex cases when appropriate.
• Handle helpdesk tickets, emails and telephone queries.
• Test hardware, software and configuration changes to ensure stability and minimise disruption.
• Provide input on emerging technologies, including SD‑WAN, next‑generation firewalls and cloud connectivity solutions.
• Support planned maintenance activities, which may occasionally take place outside standard hours.
• Complete daily system health checks and routine maintenance.
• Manage IT assets, stock control and equipment lifecycle on site.

Field Engineering activities include

• Regular travel between multiple retail locations, including short‑notice visits.
• Using strong organisational skills to manage site visits, tasks and changing priorities.
• Diagnosing and resolving hardware, software and basic network connectivity issues.
• Supporting site technologies such as printers, POS systems and handheld devices.
• Following structured change management processes for updates and fixes.
• Coordinating internal and external resources for IT‑related work.
• Assisting with installation, configuration and maintenance of routers, switches and firewalls.
• Supporting VPN configuration and connectivity troubleshooting.
• Carrying out routine network administration under guidance.
• Working with zoning concepts such as DMZ.
• Handling LAN and Wi‑Fi troubleshooting, including coverage checks and equipment replacement.
• Managing Wi‑Fi technologies at a basic operational level.
• Producing clear technical documentation, diagrams and procedures.

Territory and Travel

This role has a defined primary territory, with additional travel requirements across the wider business: Your usual territory will be our dealerships in South Wales (Cardiff and Swansea) and our six premises in Bristol. You will also make reasonably frequent visits to:

• Our dealerships in Greater London
• Dealerships in the Home Counties
• Our dealership in Bolton, Greater Manchester

There will also be occasional visits to closely related partner organisations. Because this role involves regular travel across Bristol and South Wales, we are especially interested in candidates who live locally or within easy commuting distance of these areas, as this helps support consistent and efficient site coverage.

What We’re Looking For

We’re looking for someone who is organised, customer‑focused and comfortable working independently across multiple sites. Skills and experience that will help you succeed include:

• Previous IT field support or hands‑on technical experience.
• Strong knowledge of Microsoft Office and Microsoft 365.
• Experience managing vendors and service partners.
• Experience supporting or coordinating projects.
• A positive, clear and professional communication style.
• A structured approach to diagnosing issues and documenting work.
• A conceptual understanding of networking, including:
• SD‑WAN
• MPLS
• Routing
• Modern firewall technologies
• LAN and Wi‑Fi environments
• DMZ zoning
• Familiarity with structured cabling, tracing, patching and identifying common faults.

Desirable

• Professional certifications (e.g., CompTIA, CCNA, ITIL) or equivalent experience.
• Experience working with frameworks such as PCI DSS, ISO 27001 or ITIL v4.
• Awareness of PCI DSS requirements.

Licence Requirement

A full UK driving licence is essential, and automatic‑only licences are acceptable. Frequent travel between retail locations forms a core part of this role.