Service Advisor in Coulsdon

Service Advisor – Renault Croydon

Location: Coulsdon (CR5)

Salary: £32,220 pa + overtime & bonus (OTE £38,664 pa)

Contract: 12‑month Fixed‑Term Contract (Maternity & Holiday Cover)

Hours: Full‑time, Monday‑Friday 8:00am‑6:00pm, plus 1‑in‑3 Saturdays (8:30am‑12:30pm)

Renault Croydon is seeking a Service Advisor to join our welcoming Aftersales team in Coulsdon. This role primarily covers maternity leave and planned holiday periods within the team.

What You’ll Do

• Managing customer communication, both face‑to‑face and over the phone
• Booking vehicles in, estimating costs, and preparing invoices
• Liaising clearly with Technicians throughout the day
• Keeping customers updated on progress and gaining authority for additional work
• Organising courtesy cars and ensuring smooth handovers
• Using systems such as Kerridge, Autoline, Keyloop/CDK
• Promoting products and services in a supportive, non‑pressured way

What We’re Looking For

• Ideally experienced in a dealership Service Advisor, Service Booking, or Service Reception role
• Comfortable managing a busy diary and maintaining accurate records
• Confident communicators who build trust with customers
• Organised, calm under pressure, and focused on delivering a professional experience
• Familiarity with Kerridge, Autoline, Keyloop/CDK is advantageous

Driving Licence Requirement

A full UK manual driving licence (covering both manual and automatic vehicles) is essential.

Hours & Pay

• £32,220 pa basic salary
• 1‑in‑3 Saturday mornings paid as overtime at time and a half (circa £1,487 pa)
• Monthly Service Advisor bonus scheme (OTE £38,664 pa, regularly achieved)
• Additional commission available on Service Plans

Company Benefits

• 33 days’ annual leave including Bank Holidays (with option to buy or sell additional days)
• Excellent manufacturer training and clear career development opportunities
• Pension scheme with life assurance cover
• Share Incentive Scheme
• Staff discounts on vehicles, parts, servicing, and accessories
• Free mortgage and pension advice seminars
• Cycle to Work scheme, including e‑bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Eye test voucher scheme

What Happens After the Fixed Term?

Beyond the initial 12‑month contract, and subject to business requirements at the time, there may be potential for a contract extension or consideration for a permanent role should the successful candidate perform well.