At a Glance
- Tasks: Guide customers through vehicle servicing and deliver top-notch customer service.
- Company: Renault Cardiff, a busy dealership with a focus on excellent customer care.
- Benefits: Competitive salary, new car scheme, 33 days leave, and staff discounts.
- Other info: Opportunities for career progression and excellent training available.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience as a Service Advisor and strong customer service skills required.
The predicted salary is between 29870 - 37344 £ per year.
Renault Cardiff is looking for an experienced Service Advisor to join our busy dealership on Penarth Road, Cardiff (CF11 8UU). You’ll be joining a Service team that prides itself on providing excellent customer care.
Why join us:
- A basic salary of £29,870 pa OTE £37,344 pa (includes Saturday overtime)
- Access to a salary‑sacrifice, tax‑efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models.
- A family new car scheme is available for close family members (1st car after probation, 2nd car after 12 months service).
- Car insurance is included on both of these car schemes
- 33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
- Pension scheme which includes permanent health insurance and death-in-service benefit schemes
- Share Incentive Scheme
- Staff discounts on vehicles, parts, servicing, and accessories
- Free Mortgage and pension advice seminars
- Cycle‑to‑Work scheme, including e‑bikes
- Discounted gym membership
- Enhanced Maternity and Paternity policies
- Opportunities to progress your career and excellent Manufacturer training
What You’ll Be Doing:
- Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
- Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars.
- Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.
What You’ll Bring:
- Previous experience in a Service Advisor role
- Ability to deliver an outstanding customer experience
- Good mechanical awareness and understanding of cars and parts
- Highly organised with excellent time management skills
- Experience of upselling products and services
- Assertive and able to handle difficult situations
- Knowledge of CDK Drive, Kerridge, SAF
- A clean UK driving licence (essential)
Working pattern:
You’ll be working 45 hours per week Monday to Friday 8am-6pm with 1 hour for lunch. One in three Saturday mornings 8:30am -12:30pm on a rota (1.5 overtime paid).
Interested? Apply NOW
Service Advisor in Cardiff employer: Retail Renault Group UK Ltd.
Renault Cardiff is an exceptional employer that prioritises employee well-being and career development within a vibrant dealership environment. With competitive salaries, generous leave policies, and unique benefits such as a tax-efficient new car scheme and extensive training opportunities, employees are empowered to thrive both personally and professionally. Join our dedicated team on Penarth Road, where your contributions to customer care will be valued and rewarded.
Contact Details:
Retail Renault Group UK Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Cardiff
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the automotive industry. A personal recommendation can go a long way in landing that Service Advisor role.
✨Tip Number 2
Prepare for the interview by researching Renault Cardiff and their customer service ethos. Show us you understand their values and how you can contribute to their excellent customer care. Tailor your responses to highlight your relevant experience!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with a friend or use online resources to refine your answers. Focus on showcasing your ability to handle difficult situations and upsell products, as these are key skills for a Service Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at Renault Cardiff. Let’s get you that job!
We think you need these skills to ace Service Advisor in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your previous experience in similar positions and any specific skills that match what we're looking for, like customer service and mechanical awareness.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Renault Cardiff. Share your passion for customer care and how you can contribute to our excellent service.
Showcase Your Skills:Don’t just list your skills; show us how you've used them in real situations. Whether it's upselling products or managing customer expectations, give us examples that demonstrate your abilities.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and you'll be one step closer to joining our fantastic team!
How to prepare for a job interview at Retail Renault Group UK Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of cars and parts. Since the role requires good mechanical awareness, be prepared to discuss common issues and solutions. This will show that you’re not just a people person but also someone who understands the technical side of things.
✨Customer Service is Key
Since this position revolves around delivering excellent customer care, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to outstanding service.
✨Be Organised
As a Service Advisor, you'll need to juggle multiple tasks. Show that you can manage your time effectively by discussing how you prioritise tasks in a busy environment. Maybe even bring a planner or notes to illustrate your organisational skills!
✨Prepare for Scenarios
Expect to face some situational questions, especially about handling difficult customers or upselling products. Think through potential scenarios and how you would handle them. This will help you come across as assertive and capable, which is exactly what they’re looking for.
