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For Companies At a Glance
- Tasks: Welcome customers and manage phone calls with a friendly, professional touch.
- Company: Join the dynamic team at Renault Cardiff, where customer service shines.
- Benefits: Enjoy competitive pay, generous leave, and perks like gym discounts and car options.
- Why this job: Be the face of the dealership and make a positive impact on every visitor.
- Qualifications: Experience in fast-paced reception roles and excellent communication skills are essential.
- Other info: Flexible part-time hours with great career growth opportunities await you.
The predicted salary is between 11050 - 11050 £ per year.
Renault Cardiff has an exciting opportunity for a Receptionist / Dealership Host to join our friendly team on a part time basis. This is a customer facing role which involves being the first point of contact for customers either by welcoming them to the dealership or dealing with them over the phone in a polite and professional manner.
Working pattern
The working hours are Friday 8am-6pm, Saturday 8.30am-5pm with 30 minutes lunch break. This is 17 hours per week. Holiday cover for the other Receptionist will be required (advance notice given).
What You’ll Be Doing
- Meet and greet all customers and visitors warmly and professionally, and direct them to the relevant individual/department in a helpful and welcoming manner.
- Answer incoming telephone calls in line with Renault Retail Call handling standards and warm transfer customers to the relevant person/department.
- Accurately direct callers to the appropriate person/department.
- Relaying messages and personally ensuring that the call is returned.
- Ensure that the reception phone is always attended during opening hours and that reception cover is arranged in advance of breaks, lunch, holiday and other absences.
- Complete daily employee site attendance register and send completed form to HRM in a timely manner.
- Ensure all visitors to the site are logged in the visitors’ book.
- Accept delivery of small parcels and advise addressee for collection.
- Create and maintain incoming call logs and walk-in customer list.
What You’ll Bring
- Extensive previous experience working in a fast-paced receptionist/host role.
- Ability to provide an outstanding level of customer service.
- Experience in operating a telephone switchboard and a computer-based messaging system (desirable).
- Ability to manage incoming and outgoing post and deliveries.
- Effective communication skills with a warm friendly manner.
- Pleasant, helpful and courteous manner.
- Proficiency in Microsoft Office Suite and CRM software.
What’s In It For You
- A salary of £11,050 pa.
- 25 days annual leave plus Bank Holidays (pro rata).
- Holiday buy/sell scheme.
- Pension scheme with life assurance.
- Subsidised car option after 3 months’ service (loan plan scheme).
- Share options.
- Enhanced maternity and paternity leave.
- Gym membership discount.
- Cycle-to-work scheme, discounts on company products and services.
- Learning and development opportunities.
- Superb career opportunities.
Interested? Apply now!
Receptionist / Dealership Host – Part time in Cardiff employer: Retail Renault Group UK Ltd.
Contact Detail:
Retail Renault Group UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Dealership Host – Part time in Cardiff
✨Tip Number 1
Make sure you know the dealership inside out! Familiarise yourself with Renault Cardiff's services and values. This way, when you meet customers, you can engage them with confidence and show that you're genuinely interested in their needs.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound professional and friendly. Try role-playing with a friend to get comfortable with answering calls and directing customers effectively.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Wear smart attire that reflects the professionalism of Renault Cardiff, and don’t forget to wear a smile!
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Receptionist / Dealership Host – Part time in Cardiff
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can bring a friendly vibe to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve provided outstanding customer service or managed a busy reception area – we love to see that!
Keep It Professional: While we want to see your personality, remember to keep it professional too. Use clear language, check your spelling and grammar, and make sure your application reflects the polite and courteous manner we value at Renault Cardiff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with our friendly team!
How to prepare for a job interview at Retail Renault Group UK Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist / Dealership Host. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks you'll be handling, like greeting customers and managing calls.
✨Practice Your Customer Service Skills
Since this role is all about customer interaction, practice your communication skills. Think of scenarios where you might need to handle difficult customers or direct them to the right department. Role-playing with a friend can help you feel more confident and prepared.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance shows that you take the role seriously and are ready to represent the dealership in a positive light.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team, the dealership culture, or what a typical day looks like. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
