At a Glance
- Tasks: Provide real-time technical support and answer queries for automotive members.
- Company: Join the Retail Motor Industry Federation, a leader in automotive support.
- Benefits: Enjoy a company laptop, health cash plan, pension scheme, and progression opportunities.
- Other info: Work in a supportive environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a difference in the automotive industry.
- Qualifications: Strong IT skills, customer service experience, and a good understanding of electrical systems.
The predicted salary is between 30000 - 40000 € per year.
Location: The Retail Motor Industry Federation (RMI) Coventry
Job Purpose: To provide the day-to-day telephone service for the Technical Support Department.
The Person: A team player who can remain calm under pressure. Logical and organised with strong IT skills (particularly internet) and a “can do” attitude along with good communication skills.
Accountabilities and Main Responsibilities:
- Answer incoming technical queries and provide real-time technical support to members.
- Provide technical support to approved Electric vehicle repair workshops.
- Record member usage of technical enquiries on an online database.
- Maintain up to date technical information and update technical library with latest information in electronic format.
- Support the team in the provision of technical information to members through the bulletin and other printed documents.
- Set and reset test vehicles and test rigs for candidate assessment at our Academy.
- Create guides for technical areas.
- Assist in internal quality assurance checks.
- Assist where necessary at Academies.
Job Related Experience, Qualifications and Skills:
Essential:
- Own vehicle to travel to our academy (when required) – mileage claimable.
- Good electrical understanding of complex systems.
- An ability to convey complex technical information and advice by telephone.
- Familiarity with vehicle technical information in a variety of formats.
- Proven customer service skills.
- Excellent communication skills.
- Ability to manage own workload & work with minimum supervision.
- Good IT skills with team viewer, etc.
Desirable:
- Background in Electric vehicle repair and diagnosis.
- Up to date understanding and qualification of service and repair in the automotive trade at a level 3 or equivalent.
- Up to date diagnostic skills and familiarity with manufacturer and 3rd party diagnostic equipment.
Benefits:
- Company Laptop
- Health Cash plan (on completion of probation)
- Pension Scheme (on completion of probation)
- Progression opportunities
- Commission scheme
Job Type: Full-time
Work Location: In person - Coventry
Automotive Technical Support Specialist in Coventry employer: Retail Motor Industry Federation Ltd (RMI)
The Retail Motor Industry Federation (RMI) in Coventry is an exceptional employer, offering a supportive work culture that values teamwork and innovation. With a focus on employee growth, the company provides ample opportunities for professional development, including progression pathways and a commission scheme. Employees benefit from a comprehensive health cash plan and a pension scheme, ensuring a rewarding and secure work environment.
Contact Detail:
Retail Motor Industry Federation Ltd (RMI) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Technical Support Specialist in Coventry
✨Tip Number 1
Network like a pro! Reach out to folks in the automotive industry, especially those who work with electric vehicles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your phone skills! Since you'll be providing technical support over the phone, get comfortable explaining complex ideas clearly and concisely. Maybe role-play with a mate to nail down your communication style.
✨Tip Number 3
Show off your tech-savvy side! Brush up on your IT skills and be ready to demonstrate your knowledge of online databases and tools like TeamViewer during interviews. We love seeing candidates who can handle tech with ease!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities in the automotive field.
We think you need these skills to ace Automotive Technical Support Specialist in Coventry
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical skills and experience in your application. We want to see how your background aligns with the role, especially your understanding of complex systems and customer service skills.
Be Clear and Concise:When answering questions or providing information, keep it straightforward. We appreciate clarity, so avoid jargon unless it's necessary. Remember, you’ll be conveying complex info to members, so practice that in your application!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Automotive Technical Support Specialist role. We love seeing candidates who take the time to connect their experiences to what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Retail Motor Industry Federation Ltd (RMI)
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive systems, especially electric vehicles. Familiarise yourself with common technical queries and solutions, as well as the latest updates in the industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since you'll be providing support over the phone, practice conveying complex information clearly and concisely. You might want to do a mock interview with a friend where you explain a technical concept. This will help you refine your ability to communicate effectively under pressure.
✨Demonstrate Your Team Spirit
Being a team player is crucial for this role. Think of examples from your past experiences where you've worked collaboratively to solve problems or support colleagues. Be ready to share these stories during the interview to highlight your teamwork skills.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the company and the role. Ask about the team dynamics, the types of technical challenges you might face, or how they support ongoing training. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
