LG – Regional Manager – Home Entertainment – North

Overview

Salary: £30,597 plus £3,000 bonus opportunity plus Company Car

Location: Northern England, Scotland coverage

Vacancy Type: Permanent, Full-Time

Department: LG Home Entertainment

Reporting to: LG HE Account Manager

Contract: Full Time, Permanent

Working Days: 37.5 hours – Mon – Sun flexible working week (1 weekend every 2 weeks on a rota)

Who we are:

Created nearly 20 years ago to provide consumer electronics brands with field marketing services, Retail Marketing Group combines those capabilities with the benefits of first-class technology, all powered by amazing people. Retail Marketing Group specialise in omni-channel field marketing services, in store and over video. Backed up by brand experience and content creation expertise. We help brands drive sales & win fans. We are storytellers, mime-artists, gesticulators. From the field to the follow-through, we get under the skin to engage where it matters most, creating immersive brand experiences that live on beyond the shop floor. Our people are our shining stars, a force for good on the ground, creating personal connections between consumer and brand, and memorable experiences that create advocacy in an otherwise virtual world. In everything we do our aim is to “emotionally connect brands with consumers through our people”

Regional Manager Role overview:

You will be responsible for managing a dynamic regional field team across the North area. You will be accountable for your territory and for recruiting, developing, and motivating your team to ensure the success against the client’s objectives. If you are someone who loves innovative technology and loves to build relationships, then this is the perfect role for you! Success will be achieved through your ability to influence and motivate your team whilst understanding the vision of LG and Retail Marketing Group.

Regional Manager Competencies:

• Relationships
• Interpersonal Communication: Effectively communicates with field teams, colleagues, and stakeholders, fostering strong relationships and ensuring clear, two-way communication to drive ISM, operational success and high performance for the team.
• Emotional Intelligence: Leverages emotional intelligence to understand and manage the emotions of the field team, customers, and clients, creating a supportive, empathetic, and harmonious work environment. Understands and respects cultural differences, celebrates and values diversity.
• Collaboration: Promotes and facilitates collaboration within field teams and cross-functional departments, encouraging diverse skills and perspectives to achieve common goals and enhance operational efficiency.

Delivering Value

• Customer-Centric Approach: Prioritises the needs and expectations of clients and customers in the field, ensuring that field operations align with delivering exceptional value and satisfaction and ISM.
• Business, Commercial & Financial Acumen: Understand the broader business landscape, financial implications, and commercial factors that impact field operations, making informed decisions to drive profitability and support the organisation’s growth.
• Driving our Value Proposition: Supports the organisation’s and its client’s value proposition by aligning field operations with the company’s and client’s goals and delivering operational excellence that enhances overall value and ISM.

Market Knowledge and Insight

• Research & Analysis: Utilises research and data analysis to inform field strategies, gather insights, and optimise field operations and performance, staying current with industry trends and customer preferences.
• Competitor Awareness: Stays informed about industry competitors and their operational practices, analysing their strengths and weaknesses to identify opportunities for differentiation and maintaining a competitive edge.
• Data-Driven Decision Making: Leverages data and analytics to make informed field management decisions, ensuring that strategies and actions are based on evidence and performance metrics to optimise operations, performance and ISM.

Innovation

• Goal Setting & Creative Problem Solving: Sets clear operational objectives and employs creative problem-solving techniques to address field challenges, foster innovation, and drive high performance and operational efficiency.
• Professional Knowledge & Growth: Pursues ongoing professional development for self and team, staying current with industry knowledge, best practices, and field management trends to drive excellence and personal growth.
• Embracing Change: Adapts to, encourages and leads change initiatives within the field team, fostering a culture of innovation and resilience while ensuring operational continuity during transitions.

What key skills and experience should I have?

• Strong interpersonal, communication and relationship building skills.
• The ability to multitask and assess priorities with excellent time management.
• The ability to both work on your own and with others at all levels.
• Ability to create a structured approach to your work.
• To be flexible and adaptive, can manage changing priorities.
• Ability to apply a logical and analytical approach to problem solving.
• An understanding of what good leadership is and the ability to coach and motivate others.

Key Success Factors:

• Lives by the company’s mission, vision, values and goals.
• Drives sales success for all stores by reviewing performance regularly and looking for opportunities to increase brand awareness.
• Takes ownership of issue resolution in the field, coordinates action wherever possible and builds strong client relationships to successfully escalate where required.
• Leads the team, manages performance and resolves challenges.
• Positively directs the team on current activities and client requests and ensures effective and timely completion.
• Completes field visits with regional teams, motivating and managing to achieve consistency and high performance across the team.
• Ensures coverage KPI’s are maintained by recruiting to a high standard within given timeframe.
• Recruits, develops, and retains a high performing field team.
• Effectively leads and inspires.
• Keeps abreast of product knowledge.
• Proactively identifies and manages underperformance.

Benefits and Perks:

• 28 days of annual leave (including Bank Holidays).
• BUPA private healthcare & dental cover.
• Pension (topped up to match employee contribution of 5%).
• Life Assurance.
• Income Protection.
• Wellbeing services – remote GP access, mental health support and physio sessions.
• Access to a panel of trained Mental Health First Aiders.
• Access to our Employee Assistance Programme.
• Perkbox rewards and discounts platform.
• Volunteering scheme to support charities of your choice.
• An exciting, varied and involved role where you will be a part of a fantastic culture and be a part of an epic team who live and breathe our company values.
• The opportunity to be a central, key player within a fast-paced environment.
• Initial and continuous support and training to get the very best out of you and your role.
• The chance to meet and collaborate with colleagues on a regular basis at a mix of engaging venues.

Due to the high volume of applications we receive, if we haven’t been in touch within 4 weeks, then unfortunately your application has been unsuccessful on this occasion.