Financial Controller - Chester

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience, The Reserve combines world-class amenities with a unique sense of adventure and tranquillity. The resort has been designed to give guests an unforgettable experience, and we believe that begins with creating an environment where our team feels valued, supported and able to do their best work. Our culture is built on kindness, collaboration and respect. We believe in looking after people, encouraging personal growth and celebrating individuality.

As Financial Controller, you will effectively manage all finance activities at The Reserve as well as contributing to the overall success and performance of the hotel through the provision of effective financial information to all the key stakeholders. In addition, you will contribute to process improvements in conjunction with the Chester Zoo Finance Team. Primary responsibilities include preparation and analysis of the financial reports and reconciliations, internal and external reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, working capital and cash control.

• Maintain accurate accounting records and deliver timely, high quality financial and management information to hotel leadership and Chester Zoo's Finance Team.
• Lead P&L reviews, providing insight, analysis and recommendations to support operational and financial performance.
• Oversee budgeting for The Reserve, collaborating with Chester Zoo's Head of Finance and ensuring alignment with group processes.
• Manage stock control, purchasing levels and cost efficiencies to minimise wastage and support profitability.
• Ensure robust financial controls, compliant accounting practices and effective audit processes across the hotel.
• Produce accurate weekly, monthly and quarterly forecasts and returns, including balance sheet reconciliations.
• Develop and improve accounting systems and processes in partnership with Chester Zoo's Finance, Systems and Transformation teams.
• Support intercompany income flows and internal processes that strengthen business development.
• Provide analytical support for budgeting, forecasting and cost saving initiatives.
• Manage hotel expenditure through strong purchase ordering controls and oversee client credit facilities to ensure compliance with limits and payment terms.
• Work closely with other departments, offering financial guidance and maintaining strong relationships across The Reserve and Chester Zoo.
• Ensure statutory compliance, adherence to company policies, and completion of required training.
• Carry out Head of Department responsibilities as assigned, maintaining high standards of operational control, asset safeguarding, and risk management.

What We’re Looking For:

• A commercially minded finance leader with experience in hotel, hospitality, or multi-site operations.
• Strong technical accounting knowledge, including budgeting, forecasting, balance sheet reconciliation and financial control.
• Confident communicator able to present financial insights clearly to non-finance stakeholders and support effective decision making.
• Proactive problem solver with the ability to streamline processes, strengthen controls and drive continuous improvement.
• Collaborative and approachable, able to build strong relationships across departments and with the wider Chester Zoo Finance Team.
• Organised and detail driven, able to manage deadlines, audits, compliance requirements and operational pressures.
• Leadership capability, demonstrating professionalism, accountability and the ability to support, guide and develop team members.
• A role model for company standards, committed to integrity, safety, compliance and delivering exceptional operational performance.

Benefits:

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Enjoy mouthwatering discounts at our partnered restaurants and bars.
• Mind-Blowing Employee Discount Rates: Exclusive access to unbeatable travel discounts.
• Long Service Incentives: Special rewards and recognition for your loyalty over the years.
• Team Member pass to visit the zoo during your time off.
• An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.