Head of Client Success at Retail Insights

Head of Client Success at Retail Insights

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About us

Retail Insights is Northern Europe\’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from over 15 countries.

Retail Insights is part of United Media ( ), focusing on large-scale industry media and conferences in sectors like insurance, HR, private equity, and retail. We have launched 8 media companies and acquired one.

Role Overview

In this role, you will shape and execute the company\’s client success strategy, collaborate with talented teams, and impact the company\’s growth. Reporting directly to the Founder/CEO, you\’ll scale the client success and operations departments, working closely with the management team to ensure client onboarding, delivery, and performance reporting.

Responsibilities

• Manage, grow, and mentor the client success team, fostering a collaborative and high-performing environment.
• Focus on customer success to enable exponential growth and expansion.
• Implement best practices in people management and scale functions across markets.
• Build and harmonize cross-departmental processes to maximize efficiency and customer satisfaction.
• Work closely with the organization to create an exceptional end-to-end user journey.

Requirements

• 5+ years of leadership experience in fast-paced, high-growth environments.
• Strong project management and process development skills, with the ability to prioritize effectively.
• Proven success in leading and scaling client success, operations, sales, or growth functions in startups.
• Experience in client success or business operations within high-growth companies.
• Strong analytical skills with proficiency in relevant tools and commercial acumen.
• Experience applying automation to scale operations.
• Passion for leadership, coaching, and creating a positive team culture.
• Track record of growing client success functions and supporting revenue growth.

What We Offer

• Ownership of client success in a rapidly growing, ambitious company.
• Impactful work with tangible results.
• Diverse, motivated, international team environment.
• Opportunities for internal promotion.
• Competitive compensation.
• Travel opportunities for conferences abroad.
• Development of transferable skills in research, organization, outreach, and project management.

Start Date

Flexible; Monday–Friday in-office, no remote work.

Additional Details

• Seniority level: Executive
• Employment type: Full-time
• Job function: Other
• Industry: Retail

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