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For Companies At a Glance
- Tasks: Lead and mentor a dynamic client success team while driving company growth.
- Company: Join Retail Insights, Northern Europe’s leading retail forum with a vibrant culture.
- Benefits: Competitive salary, travel opportunities, and unlimited growth potential.
- Why this job: Make a real impact in a fast-paced startup environment and shape client success strategies.
- Qualifications: 5+ years of leadership experience in high-growth environments and strong project management skills.
- Other info: Inspiring international atmosphere with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
London, United Kingdom
About us
Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries.
Retail Insights is part of United Media ( https://www.united-media.com/ ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.
Context for the Role
You’ll have the chance to shape and execute the company\’s client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company\’s continued expansion. If you\’re passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark.
You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for
Responsibilities
As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. This role is a critical part of the company continued growth and success.
- Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance.
- Enabling exponential growth and expansion by focusing on what’s most important – the customer, and their success.
- Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets.
- Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
- Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.
Requirements
- 5+ years of leadership experience in related leadership roles in a fast paced high growth environment
- Strong project management and process creation skills and strong ability to prioritize.
- A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup
- Experience in client success / business operations, ideally in a high growth business
- Strong analytical skills and fluency across relevant tools paired with commercial acumen
- Proven success in applying automation to scale operations
- A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing, culture
- Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business
What the company offers
Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact – You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- An inspiring, diverse, highly motivated, and international working atmosphere
- Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.
- Market-competitive compensation.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills – boost your interpersonal, research, organisation, outreach and project management skills through experience and training.
Startdate
Flexible
Monday – Friday we work from our office and do not offer remote work.
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Customer Account Manager at Retail Insights employer: Retail Insights
Contact Detail:
Retail Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager at Retail Insights
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that Customer Account Manager role!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers, share specific examples of how you've successfully led teams and driven client success in previous roles. This will help them see you as the perfect fit for shaping their client success strategy.
✨Tip Number 3
Be proactive! If you find a company you love, don’t wait for a job posting. Reach out directly and express your interest in working with them. Tailor your message to highlight how your experience aligns with their goals, especially in scaling operations and enhancing customer satisfaction.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in client success and retail insights. Share your knowledge during interviews to demonstrate your passion for the industry and your commitment to continuous improvement. Plus, it shows you're ready to make a real impact from day one!
We think you need these skills to ace Customer Account Manager at Retail Insights
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining Retail Insights and making a difference in the client success strategy.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience. Focus on your leadership roles and any achievements in client success or operations that align with what we’re looking for. This helps us see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you've successfully led teams and scaled operations in the past. We love a good story that showcases your skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Retail Insights
✨Know Your Stuff
Before the interview, dive deep into Retail Insights and understand their mission, values, and recent projects. Familiarise yourself with their client success strategy and think about how your experience aligns with their goals. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and past experiences. Share specific examples of how you've successfully led teams in high-growth environments, focusing on how you foster collaboration and drive results.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios where you've had to implement processes or improve client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future plans, the challenges they face in client success, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
