Client Success Manager at Retail Insights

Client Success Manager at Retail Insights

London, United Kingdom

About us

Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from over 15 countries.

Retail Insights is part of United Media ( ), which focuses on building large-scale industry media and conference products in sectors such as insurance, HR, private equity, retail, and more. To date, we have organically launched 8 media companies and acquired one.

What we offer you

As our Client Success Manager, you will have the unique opportunity to take ownership of our success. To support your growth, we offer:

• The chance to make a real impact—gain operational experience in a start-up environment where your work and results are highly tangible and matter to the business.
• Unlimited growth potential within our company—our strong track record of internal promotions speaks for itself.
• Travel opportunities: participate in our overseas conferences.
• Valuable transferable skills—enhance your interpersonal, organizational, and project management abilities through hands-on experience.
• An attractive compensation package.
• Opportunities to build relationships with global industry leaders and grow your personal brand.

Responsibilities

• Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
• Align with sponsors\’ expectations—pre- and post-sale—to ensure the sales process is feasible and deliverable.
• Serve as the primary point of contact for clients after contract signing, from initial planning through event delivery.
• Maintain accurate records of client interactions, contracts, and agreements using our CRM system.
• Provide daily support to sponsors to facilitate their registration through our internal management systems.
• Help build an internal knowledge base and assist with onboarding new clients.
• Collect client feedback post-event to evaluate satisfaction levels and identify areas for improvement.

What we expect from you

We are looking for candidates who:

• Take ownership of their responsibilities, are proactive, and follow through on commitments.
• Are well-organized, detail-oriented, and capable of structuring and prioritizing their work.
• Hold a bachelor’s or master’s degree with outstanding results.
• Have a valid UK work permit.
• Learn quickly and adapt to new systems.
• Proficiency in CRM software and Google Workspace tools.
• Have 3+ years of experience in client management, account management, or customer success roles.

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