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- Tasks: Support clients and ensure their success by coordinating resources and delivering exceptional service.
- Company: Join Retail Insights, Northern Europe's leading retail forum with a vibrant culture.
- Benefits: Attractive compensation, travel opportunities, and unlimited growth potential.
- Why this job: Make a real impact in a start-up environment while building relationships with industry leaders.
- Qualifications: Bachelor's or master's degree, 3+ years in client management, and proficiency in CRM software.
- Other info: Gain invaluable skills in organisation, project management, and interpersonal communication.
The predicted salary is between 36000 - 60000 £ per year.
Client Success Associate at Retail Insights
London, United Kingdom
About us
Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries.
Retail Insights is part of United Media ( https://www.united-media.com/ ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.
What we offer you
As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact – You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills – boost your interpersonal, organisation and project management skills through experience
- Attractive compensation package.
- Gain a lot of new relationships with global industry leaders while growing your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
- Aligning on Sponsors expectations – pre & post sale, ensuring the sales process is deliverable.
- Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM.
- Providing daily support to sponsors to facilitate their registration through our internal management systems.
- Building an internal knowledge base and helping with the onboarding of new clients.
- Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
What we expect from you
we are looking for candidates who:
- Take ownership of everything you do, be proactive and follow through on commitments.
- Are well-organised, and detail-focused and display the ability to structure and prioritise their work.
- Have acquired a bachelor’s or master’s degree with outstanding results
- Have a UK work permit
- Fast learning and competent with new systems
- Proficiency in CRM software and Google Docs Editors suite.
- 3+ years of experience in client management, account management, or customer success roles.
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Client Success Associate at Retail Insights employer: Retail Insights
Contact Detail:
Retail Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate at Retail Insights
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meet-ups to connect with potential employers and other professionals. The more people you know, the better your chances of landing that Client Success Associate role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your achievements in client management and project coordination. This will give you an edge and demonstrate your proactive approach to potential employers.
✨Tip Number 3
Prepare for interviews by researching Retail Insights and understanding their values and goals. Tailor your responses to show how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Retail Insights team.
We think you need these skills to ace Client Success Associate at Retail Insights
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining Retail Insights and making a difference in client success.
Tailor Your CV: Make sure your CV is tailored to the Client Success Associate role. Highlight relevant experience, especially in client management or customer success, and don’t forget to mention your proficiency with CRM software!
Be Specific in Your Answers: When answering the application questions, be specific! Use examples from your past experiences to illustrate how you’ve built strong client relationships and managed multiple accounts effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Retail Insights!
How to prepare for a job interview at Retail Insights
✨Know Your Stuff
Before the interview, dive deep into Retail Insights and understand their mission, values, and recent projects. Familiarise yourself with their role in the retail ecosystem and think about how your skills can contribute to their success.
✨Showcase Your Client Management Skills
Prepare specific examples from your past experiences that highlight your client management abilities. Think about times when you took ownership of a project or resolved a client issue effectively, as this will resonate well with what they’re looking for.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your interest in the role and the company. Inquire about their approach to client feedback and how they measure success in client relationships. This demonstrates your proactive mindset.
✨Be Organised and Detail-Focused
Since the role requires strong organisational skills, consider bringing a portfolio or notes that outline your relevant experiences and achievements. This not only shows your preparedness but also reflects your attention to detail, which is crucial for the position.
