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- Tasks: Provide 24/7 support for technical infrastructure and applications in a dynamic retail environment.
- Company: Join Retail Insight, a leader in transforming retail operations with advanced analytics.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by supporting innovative retail solutions and enhancing customer experiences.
- Qualifications: 2+ years in Azure and Windows Server administration; scripting skills are a plus.
- Other info: Flexible shifts with potential for overnight and weekend work; excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At RI, we believe we can reinvent retail operations through advanced analytics, growing sales and profitability for our global retail and consumer goods clients. As a Systems Engineer you will be part of a team supporting our technical infrastructure and our applications on a 24/7 basis. Our systems are mostly deployed in Microsoft Azure and based on Microsoft technologies (Windows servers, SQL Server, etc.). Successful candidates will come with a wealth of cloud infrastructure experience and will be trained on how to support the Retail Insight applications.
Main Responsibilities
- 24/7 second line support (escalations from First Line)
- Infrastructure operations
- Incident resolution
- Request fulfilment - including building new environments
- Change management
- Monitoring configurations
- Internal IT
- Microsoft/Office 365
- End-User Computing (laptops, smartphones, etc.)
- Setup of new user equipment (remotely) - this will be required until the build process is automated
- Consulted on infrastructure design
- Application support
- IT Asset Management
- Move/add/change infrastructure/platform resources, maintenance of CMDB
- Project support - as long as the requirements donât deviate from standard architecture
- Automation of operational work - working within the existing architectural framework, in consultation with Third Line
- Security event response - upon notification (e.g. from monitoring system, SOC, etc.) investigate and resolve security issues
Knowledge, Skills and Competencies
Required:
- 2+ yearsâ Azure administration
- 2+ yearsâ Windows Server administration
- Scripting experience (mainly PowerShell)
- Basic to mid-level SQL Server database administration
- Experience supporting enterprise-level applications â willing to learn the Retail Insight applications
- Able to work towards objectives autonomously
- Attention to detail
- Excellent written and verbal communication skills, including a very good command of the English language
- Able to work under pressure and with tight deadlines
Beneficial:
- Management, improvement and automation of monitoring systems (Azure Monitor/Zabbix)
- Relevant Microsoft certifications
- Experience with Octopus Deploy
- Experience with Kubernetes
Other Information
Details about the shifts will be shared at interview stage; some shifts are carried out overnight or during the weekends. For clarity, a "hybrid" location means working 3 days from the office and 2 days from home per week (on an average 5-day week).
About Us
About Retail Insight
Retail Insight takes data and turns it into action. Our advanced algorithms unlock valuable insights that drive better decisionâmaking for retailers and CPGs. Weâre a unique blend of retail expertise built up from extensive industry experience; mathematical talent that builds and maintains sophisticated algorithms; and engineering skill that handles vast volumes of data regularly. We focus on the factors that drive sales and profit performance, minimize waste and loss, and increase operational efficiency. The result: dynamic solutions that provide actionable insights and unparalleled time to value.
Service Desk Engineer in London employer: Retail Insight Limited
Contact Detail:
Retail Insight Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Service Desk Engineer in London
â¨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Azure and Windows Server. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
â¨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository that highlights your scripting projects or any automation work you've done. This gives potential employers a tangible look at what you can bring to the table.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Service Desk Engineer in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your Azure and Windows Server experience, and donât forget to mention any scripting skills you have. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your skills can help us at Retail Insight. Keep it concise but impactful â we love a good story!
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and free of typos. We appreciate attention to detail, so take the time to proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy â just a few clicks and youâre done!
How to prepare for a job interview at Retail Insight Limited
â¨Know Your Tech Inside Out
Make sure you brush up on your Azure and Windows Server knowledge. Be ready to discuss your hands-on experience with these technologies, as well as any scripting you've done with PowerShell. The more specific examples you can provide, the better!
â¨Showcase Your Problem-Solving Skills
Prepare to share instances where you've resolved incidents or fulfilled requests under pressure. Think of a couple of challenging situations you've faced in previous roles and how you tackled them. This will demonstrate your ability to handle the demands of a 24/7 support environment.
â¨Communicate Clearly
Since excellent communication skills are a must, practice explaining technical concepts in simple terms. You might be asked to describe how you would approach a particular issue, so being able to articulate your thought process clearly will set you apart.
â¨Be Ready to Learn
Express your willingness to learn about Retail Insight applications and any other tools they use. Highlight your adaptability and eagerness to grow within the role, as this shows you're not just looking for a job, but a career path with them.