At a Glance
- Tasks: Lead the night shift, ensuring smooth store operations and excellent customer service.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible hours, 10% off shopping, and access to wellbeing services.
- Why this job: Be part of a diverse team, develop your skills, and make a positive impact daily.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
- Other info: Opportunities for flexible working and ongoing training available.
Availability Window
Days From time To time Sun 21:00:00 06:00:00
Mon 21:00:00 06:00:00
Tue 21:00:00 06:00:00
Fri 21:00:00 06:00:00
Sat 21:00:00 06:00:00
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25.  For all hours worked between midnight and 6am you will receive an additional night premium of £2.35 per hour worked.  Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work \’ the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
As a Shift Leader you’ll:
Work in a fast-paced retail environment, with bags of variety
Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
Be there for customers, listening to them and helping to make sure they leave the store with what they came for
Look for ways to improve service, including coaching your colleagues and giving feedback to the team
Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
Lead from the front, and set a great example for your colleagues in everything you do
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Please note that you need to be 18 or over to apply for this role.
You will be responsible for:
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Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone\’s safety
Being the go-to person for colleagues in the absence of a manager for day-to-day queries
Making sure the store is always clean, tidy, and well-presented
Supporting managers to coordinate seasonal, community and charity events
Contributing to a great team atmosphere, that is inclusive of everyone
Providing great customer service, by listening to our customers and putting them first in everything you do
Keeping the team well-informed and up to speed on any communications, changes, or updates
Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
Following health and safety routines and procedures, and ensuring colleagues do the same
Recognising and celebrating colleagues within the team who are providing great service
You will need:
To be a great role model, by always giving thoughtful customer service that ensures every customers needs are met
To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
To be comfortable taking the lead, and overseeing the store in the absence of your Manager
To be a good decision maker, flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
To be motivating, so you can inspire your team to deliver beyond expectations
To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
What\’s in it for you:
There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.
There\’s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
We take your development seriously, so this is a great place to get on in your career. You\’ll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
It\’s an inclusive place where everyone\’s welcome. We celebrate the individuality of our colleagues – because they are what makes Tesco, Tesco
Your voice matters, and we will always welcome and listen to your ideas and opinions
We put your wellbeing first, and support is always available if you need it
Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you\’ll be in good company
Our benefits include:
Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
Request flexible working from day one
Get 10% off and 15% at pay day weekends: save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
Access to free wellbeing services with a range of resources to support your mind, body, and life
Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
Benefits to suit you, choose what you use: from discounts and shares to cycle to work schemes
Uniform provided and policies to support you for all of life\’s moments, big and small
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.Â
Click here to read more about the benefits we have available for our colleagues
About us:
Our vision at Tesco is to become every customer\’s favourite way to shop, whether they are at home or out on the move. Our core purpose is \’Serving our customers, communities and planet a little better every day\’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We\’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We\’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We\’re proud to have been accredited Disability Confident Leader and we\’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility
Tesco Shift Leader - Nights - Basildon Pitsea Extra employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Nights - Basildon Pitsea Extra
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding what makes Tesco unique will help you align your approach during the interview, showcasing how you can contribute to their mission of serving customers and communities better.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed a team or resolved conflicts in previous roles. This will show that you're ready to take on the responsibilities of a Shift Leader and can inspire your colleagues.
✨Tip Number 3
Be ready to discuss your availability and flexibility. Since the role requires working nights, showing that you can adapt to the schedule and are open to different shift patterns will make you a more attractive candidate.
✨Tip Number 4
Research common challenges faced in retail management, especially during night shifts. Being able to discuss potential solutions or improvements during your interview will demonstrate your proactive mindset and readiness for the role.
We think you need these skills to ace Tesco Shift Leader - Nights - Basildon Pitsea Extra
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Shift Leader role at Tesco. Emphasise your leadership abilities, customer service experience, and any previous roles in retail or team management.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've improved service or supported colleagues in past roles, as this will resonate with Tesco's values.
Highlight Availability: Clearly state your availability in your application. Since the role requires working nights, ensure you mention your flexibility and willingness to work within the specified hours, as this is crucial for the position.
Showcase Your Communication Skills: In your application, demonstrate your communication skills by using clear and concise language. Highlight any experience you have in coordinating teams or communicating effectively with customers and colleagues.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Availability Flexibility
Since Tesco values flexibility in scheduling, be prepared to discuss your availability openly. If your times don't match exactly with their requirements, express your willingness to adapt and find a compromise.
✨Demonstrate Customer-Centric Attitude
As a Shift Leader, you'll need to prioritise customer service. Share examples from your past experiences where you went above and beyond for customers, showcasing your commitment to ensuring a great shopping experience.
✨Highlight Leadership Skills
Discuss your ability to lead and motivate a team. Provide specific instances where you've successfully coordinated a group or resolved conflicts, as this role requires strong leadership qualities.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you had to make quick decisions under pressure, especially in a retail environment, and be ready to share those stories.