At a Glance
- Tasks: Lead shifts, support your team, and ensure customers leave happy.
- Company: Join Tesco, a diverse and inclusive workplace.
- Benefits: Enjoy 20 days holiday, flexible working, and exclusive discounts.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Make a real difference in a fast-paced retail environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Location: London
Employer: Tesco
We are looking for a Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the store, supporting colleagues, and delivering excellent customer service.
Availability Window:
- Sun: 15:00-23:00
- Mon: 07:00-15:00
- Wed: 15:00-23:00
- Thu: 15:00-23:00
- Fri: 16:00-23:00
As a Shift Leader, you will:
- Work in a fast-paced retail environment, taking ownership of running duty shifts and coordinating the team
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching colleagues and giving feedback to the team
- Guide and support colleagues in-store, maintaining a safe and clean environment
- Maintain a great understanding of store performance and assist managers in delivering actions to improve the store
You will need:
- To be a great role model, giving thoughtful customer service and building strong relationships with colleagues
- To be a clear communicator, comfortable using various methods to keep the team well-informed
- To be comfortable taking the lead, overseeing the store in the absence of the Manager
- To be a good decision maker, flexible and able to handle change
Benefits include:
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months
- Request flexible working from day one
- 10% off and 15% at pay day weekends with the Colleague Clubcard
- Access to free wellbeing services and an award-winning pension
Tesco is committed to creating a workplace where everyone feels valued and included. We celebrate diversity and make sure all colleagues are given the same opportunities.
Tesco Shift Leader - Days - Ealing Northfields Express in City of London employer: Retail Human Resources plc
Tesco is an excellent employer, offering a vibrant work culture where teamwork and customer service are at the forefront. As a Shift Leader in Ealing Northfields Express, you will benefit from flexible working options, generous holiday allowances, and access to wellbeing services, all while being part of a diverse team that values inclusion and personal growth.
Contact Details:
Retail Human Resources plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Shift Leader - Days - Ealing Northfields Express in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Retail Human Resources plc, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Retail Human Resources plc!
We think you need these skills to ace Tesco Shift Leader - Days - Ealing Northfields Express in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Retail Human Resources plc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Retail Human Resources plc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Retail Human Resources plc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Retail Human Resources plc
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
