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- Tasks: Join us as a Phone Shop colleague, delivering excellent customer service and maintaining store standards.
- Company: Tesco is a leading retailer committed to sustainability and diversity in the workplace.
- Benefits: Enjoy flexible hours, 20 days holiday, discounts, and wellbeing resources from day one.
- Why this job: Be part of a diverse team, learn new skills, and enjoy a supportive work culture.
- Qualifications: A friendly attitude, motivation for sales, and ability to adapt in a fast-paced environment.
- Other info: Guaranteed minimum of 12 hours per week with flexible scheduling options available.
Location: Shepton Mallet
Employer: Tesco
Reference: tesco/TP/17822701/940900/0/614
Availability:
- Sun 10:00-16:00
- Thu 10:00-19:00
- Fri 10:00-19:00
- Sat 09:00-19:00
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if your availability closely matches but does not exactly align with the advertised times, we’d still love to hear from you.
Customers are at the heart of everything we do. This role involves a variety of tasks, requiring a proactive approach and a commitment to excellent customer service. Being a store colleague means helping to serve our shoppers better every day, meeting new people, learning new skills, and being part of a diverse team where everyone is welcome. Whether you seek stability, flexibility, or career progression, this role could be a great fit for you.
Key Responsibilities:
- Delivering a great shopping experience, following opening and closing routines, and ensuring facilities are well-maintained.
- Creating a positive impression through professional appearance and helpful service.
- Demonstrating helpful and friendly behaviours, and acting in the best interest of customers.
- Ensuring legal compliance, understanding safe routines, and demonstrating due diligence.
- Supporting your manager with cost control, stock accuracy, and stock control routines.
Essential Skills and Attributes:
- A passion for delivering excellent service with a friendly attitude.
- Motivation to work in a sales and service environment.
- Ability to adapt in a fast-paced, changing environment.
- Strong relationship-building skills and team spirit.
- Punctuality, professional appearance, and readiness to represent the brand.
What We Offer:
- Holiday entitlement starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
- Flexible working requests from day one.
- Colleague discounts, wellbeing resources, life cover, pension scheme, and other benefits.
- Uniform provided and support policies for all life moments.
About Us:
Our vision is to become every customer's favourite way to shop, acting responsibly and sustainably. We value diversity and inclusion, offering equal opportunities for all. We are moving towards a blended working model, combining office and remote work. Successful applicants will need to provide bank details on start date. We are committed to accessibility and an inclusive recruitment process. For support, visit Tesco Careers Accessibility.
Tesco Colleague - Phone Shops - Shepton Mallet Superstore employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Shepton Mallet Superstore
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service approach. Understanding their commitment to excellent service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your flexibility in your availability. Since Tesco is open to candidates whose schedules may not perfectly match the advertised times, emphasising your willingness to adapt can make you a more attractive candidate.
✨Tip Number 3
Prepare examples of how you've delivered excellent customer service in the past. Being able to share specific instances where you've gone above and beyond for customers will demonstrate your suitability for the role.
✨Tip Number 4
Research the local Shepton Mallet area and its community. Showing that you understand the local customer base and their needs can set you apart from other candidates who may not have done their homework.
We think you need these skills to ace Tesco Colleague - Phone Shops - Shepton Mallet Superstore
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Tesco Colleague position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Emphasise any previous customer service roles or experiences that demonstrate your ability to work in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your motivation to work in a sales and service environment. Mention specific examples of how you've demonstrated these qualities in past roles.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share examples of how you've provided great service in the past. Think of specific situations where you went above and beyond for a customer.
✨Demonstrate Team Spirit
Tesco values teamwork, so highlight your ability to work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or helped someone out in a team setting.
✨Be Ready for a Fast-Paced Environment
This job requires adaptability in a busy setting. Prepare to discuss how you've handled fast-paced situations before, and showcase your ability to stay calm and efficient under pressure.
✨Dress Professionally
First impressions matter! Make sure to dress smartly for your interview to reflect the professional appearance that Tesco expects from its colleagues. This shows that you take the opportunity seriously.
