At a Glance
- Tasks: Help customers have a great shopping experience and maintain store standards.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and a supportive team environment.
- Other info: Opportunities for career progression and a commitment to inclusivity.
- Why this job: Be part of a diverse team, learn new skills, and make a positive impact every day.
- Qualifications: Passion for customer service, adaptability, and a team spirit are essential.
Days From time To time Sun 10:00:00 16:00:00
Mon 09:00:00 19:00:00
Tue 09:00:00 19:00:00
Wed 09:00:00 19:00:00
Thu 09:00:00 19:00:00
Fri 09:00:00 19:00:00
Sat 09:00:00 19:00:00
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25.  Additional payments may also apply depending on location.Â
It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week.
We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.
Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You will be responsible for:
Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
Following the service culture in your department role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what’s right for customers.
Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
You will need:
A passion for delivering great service, greeting customers with a smile, and serving them with pride
The drive and motivation to work in a sales and service environment
Be able to adapt to working in a fast paced ever-changing environment.
A passion for human connection
The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success
To be at work on time, well presented and ready to be a brand ambassador
What\'s in it for you:
Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
Request flexible working from day one
Get 10% off and 15% at pay day weekends \' save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
Access to free wellbeing services with a range of resources to support your mind, body, and life
Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends
Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
Benefits to suit you, choose what you use \' from discounts and shares to cycle to work schemes
Uniform provided and policies to support you for all of life’s moments, big and small
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
Click here to read more about the benefits we have available for our colleagues
About us:
Our vision at Tesco is to become every customer\'s favourite way to shop, whether they are at home or out on the move. Our core purpose is \'Serving our customers, communities and planet a little better every day\'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We\'re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We\'re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We\'re proud to have been accredited Disability Confident Leader and we\'re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit
Tesco Colleague - Phone Shops - Dudley Extra employer: Retail Human Resources plc
At Tesco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Phone Shop colleague in Dudley Extra, you'll enjoy competitive pay, flexible working options, and a range of benefits including generous holiday allowances and exclusive discounts, all while being part of a dynamic team dedicated to delivering exceptional customer service. With opportunities for career progression and a commitment to employee wellbeing, Tesco is the perfect place for those seeking meaningful and rewarding employment.
Contact Details:
Retail Human Resources plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Dudley Extra
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Retail Human Resources plc, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Tesco Colleague - Phone Shops - Dudley Extra
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Retail Human Resources plc that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Retail Human Resources plc will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Retail Human Resources plc and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Retail Human Resources plc
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Retail Human Resources plc, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Retail Human Resources plc!
