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- Tasks: Help customers have a great shopping experience and maintain store standards.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and a supportive team environment.
- Why this job: Be part of a diverse team, learn new skills, and make a positive impact every day.
- Qualifications: Passion for customer service, adaptability, and a team spirit are essential.
- Other info: Opportunities for career progression and a commitment to inclusivity.
Availability Window
Days From time To time Sun 10:00:00 16:00:00
Mon 09:00:00 19:00:00
Tue 09:00:00 19:00:00
Wed 09:00:00 19:00:00
Thu 09:00:00 19:00:00
Fri 09:00:00 19:00:00
Sat 09:00:00 19:00:00
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25.  Additional payments may also apply depending on location.Â
It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week.
We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.
Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You will be responsible for:
Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
Following the service culture in your department role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what’s right for customers.
Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
You will need:
A passion for delivering great service, greeting customers with a smile, and serving them with pride
The drive and motivation to work in a sales and service environment
Be able to adapt to working in a fast paced ever-changing environment.
A passion for human connection
The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success
To be at work on time, well presented and ready to be a brand ambassador
What\’s in it for you:
Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
Request flexible working from day one
Get 10% off and 15% at pay day weekends \’ save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
Access to free wellbeing services with a range of resources to support your mind, body, and life
Exclusive colleague deals on handsets and sims – these amazing deals can also be shared with your family and friends
Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
Benefits to suit you, choose what you use \’ from discounts and shares to cycle to work schemes
Uniform provided and policies to support you for all of life’s moments, big and small
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
Click here to read more about the benefits we have available for our colleagues
About us:
Our vision at Tesco is to become every customer\’s favourite way to shop, whether they are at home or out on the move. Our core purpose is \’Serving our customers, communities and planet a little better every day\’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We\’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We\’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We\’re proud to have been accredited Disability Confident Leader and we\’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit
Tesco Colleague - Phone Shops - Dudley Extra employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Dudley Extra
✨Tip Number 1
Make sure to highlight your availability clearly during the application process. Since Tesco values flexibility, if your schedule closely matches their requirements, mention it! This shows you're keen and willing to adapt.
✨Tip Number 2
Demonstrate your passion for customer service in any interactions you have with Tesco. Whether it's during a phone call or an interview, share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 3
Familiarise yourself with Tesco's values and culture before your interview. Being able to discuss how you align with their commitment to serving customers and communities will set you apart from other candidates.
✨Tip Number 4
Network with current or former Tesco employees if possible. They can provide insights into the company culture and what it takes to succeed as a colleague, which can be invaluable during your application process.
We think you need these skills to ace Tesco Colleague - Phone Shops - Dudley Extra
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Tesco Colleague. Emphasise your customer service skills, ability to work in a fast-paced environment, and any previous retail experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering great service and your motivation to work in a sales and service environment. Mention how you can contribute to creating a positive shopping experience for customers.
Showcase Flexibility: Since Tesco values flexibility, mention your availability clearly in your application. If your schedule closely matches their requirements, express your willingness to adapt to meet their needs.
Highlight Team Spirit: Demonstrate your ability to build relationships with colleagues and create a team spirit. Share examples from past experiences where you contributed to a positive team environment or celebrated successes together.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating a positive shopping experience.
✨Demonstrate Flexibility
Since Tesco values flexibility, be prepared to discuss your availability and how it aligns with their scheduling needs. If you can adapt to different shifts or changes, highlight that during your conversation.
✨Emphasise Team Spirit
Talk about your ability to work well in a team and build relationships with colleagues. Share experiences where you contributed to a positive team environment, as this is crucial for success in a collaborative setting like Tesco.
✨Prepare for Fast-Paced Scenarios
Expect questions about how you handle fast-paced and ever-changing environments. Prepare specific examples of times when you successfully managed multiple tasks or adapted quickly to new situations, showcasing your ability to thrive under pressure.