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- Tasks: Deliver engaging training to boost sales and customer experience across Barchester Healthcare.
- Company: Join Barchester Healthcare, a leader in care home services with a strong brand reputation.
- Benefits: Enjoy remote work, a £6,500 car allowance, annual bonuses, and 25 days holiday.
- Why this job: Make a real impact by enhancing customer experiences and driving occupancy in a supportive environment.
- Qualifications: Experience in Learning and Development with a focus on sales; UK driving licence required.
- Other info: Frequent travel across the UK for face-to-face training sessions is essential.
The predicted salary is between 32000 - 48000 £ per year.
The Customer Experience & Marketing team has an exciting opportunity for two Customer Experience Learning Specialists to join the team. This role is remote, with frequent visits to London and national travel to deliver face-to-face training. We seek candidates who excel at building strong, consultative relationships and rapport. This is a great opportunity for a passionate, self-motivated sales professional interested in working in-house to promote Barchester's brand standards.
As a Customer Experience Learning Specialist, your primary responsibility is to effectively deliver learning solutions across Barchester Healthcare that increase occupancy through converting prospective care home residents and short-stay clients to permanent residents.
Required Skills and Experience- Previous experience as a Learning and Development specialist, with a focus on sales and conversion
- Proven growth in commercial success resulting from learning interventions
- Strong understanding of best-in-class sales and customer experience practices in a fast-paced, multi-channel environment
- Full UK driving licence and ability to travel regularly across the UK, including overnight stays
- Understanding of customer experience design and change management
- Understand current enquiry and sales practices, immersing yourself in the enquiry-to-admission process
- Become familiar with Customer & Resident Experience elements, including Life Enrichment and the Customer Journey, identifying missed opportunities
- Identify key conversion points and develop training to optimise these, using customer insights to inform actions
- Support the design of structured learning initiatives to improve occupancy and customer experience, both technical and skill-based
- Support a digital-first approach, complemented by blended training methods tailored to operator needs
- Travel nationally as needed for face-to-face training sessions
- Create effective learning environments with appropriate tools and systems
- Prepare training materials to ensure high-quality delivery
- Implement training modules into the Barchester Learning and Development platform and HRIS, including testing and pilots
- Maintain resources supporting sales and occupancy success for current and future leaders
- Provide ongoing coaching to leaders on a one-to-one basis as required
- £40,000 per annum
- £6,500 car allowance
- Annual bonus
- 25 days holiday plus bank holidays
- Life cover
- Access to retail and leisure discounts
- Free access to medical specialists for second opinions
- Confidential counselling and legal services
Sales Trainer employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Trainer
✨Tip Number 1
Familiarise yourself with Barchester Healthcare's brand standards and values. Understanding their mission and how they approach customer experience will help you align your training methods with their expectations.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and specific challenges faced in the role, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your previous successes in sales training and development. Be ready to share specific examples of how your interventions led to increased occupancy or improved customer experiences.
✨Tip Number 4
Showcase your adaptability and willingness to travel. Since the role involves national travel for face-to-face training, emphasising your flexibility and readiness to engage with different teams across the UK will set you apart.
We think you need these skills to ace Sales Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Learning and Development specialist, particularly in sales and conversion. Use specific examples that demonstrate your success in improving commercial outcomes through training.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and sales training. Mention how your skills align with Barchester's brand standards and your understanding of customer experience design.
Showcase Relevant Skills: Emphasise your ability to build strong relationships and rapport, as well as your understanding of best-in-class sales practices. Highlight any experience you have with digital training methods and blended learning approaches.
Prepare for the Interview: If selected for an interview, be ready to discuss your approach to training and development. Prepare examples of how you've identified key conversion points and created effective learning environments in the past.
How to prepare for a job interview at Retail Human Resources plc
✨Know the Company Inside Out
Before your interview, make sure to research Barchester Healthcare thoroughly. Understand their brand standards, customer experience elements, and the specific challenges they face in the care home sector. This knowledge will help you demonstrate your genuine interest and how you can contribute to their goals.
✨Showcase Your Training Experience
Be prepared to discuss your previous experience as a Learning and Development specialist, particularly in sales and conversion. Highlight specific examples of successful training interventions you've implemented and the measurable impact they had on commercial success.
✨Demonstrate Your Consultative Skills
Since building strong relationships is key for this role, be ready to share examples of how you've successfully built rapport with clients or colleagues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your consultative approach.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific training scenarios or challenges related to customer experience and sales conversion. Think through potential case studies or role-play situations that could arise in the role, and be ready to discuss your strategies for addressing them.
