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For Companies At a Glance
- Tasks: Lead a team in a fast-paced retail environment, ensuring excellent customer service.
- Company: Join Tesco, a diverse and inclusive company dedicated to serving customers and communities.
- Benefits: Enjoy flexible working, 20+ days holiday, discounts, and wellbeing services.
- Why this job: Be part of a supportive team, learn new skills, and make a real impact on customer experience.
- Qualifications: Strong communication skills, leadership qualities, and a passion for customer service are essential.
- Other info: Opportunities for career progression and a commitment to inclusivity.
Availability Window
- Days: Sun 07:00:00 - 12:00:00
- Mon 19:00:00 - 23:00:00
- Tue 19:00:00 - 23:00:00
- Wed 19:00:00 - 23:00:00
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we'd like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You will be responsible for:
- Working in a fast paced retail environment where no day is the same.
- Taking ownership of activities by co-ordinating a team to deliver.
- Constantly looking for ways to improve service in your store through on the job coaching and feedback.
- Having a great understanding of how your team is performing and being the expert in delivering practical actions for its improvement by taking a hands on approach.
- Ensuring your area remains a safe place to work and shop.
You will need:
- To role model giving great, natural customer service ensuring every customer's needs are met.
- To build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
- To be a clear communicator and use a variety of methods to keep the team well informed.
- To be confident in taking the lead as at times you will be in charge.
- To be flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues.
- Energy and drive to deliver beyond expectations and effectively balance priorities.
- To always look for ideas and opportunities to serve Britain's shoppers a little better every day.
What's in it for you:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility.
Fulfilment Shift Leader - Haverfordwest Extra employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Shift Leader - Haverfordwest Extra
✨Tip Number 1
Familiarise yourself with Tesco's core values and customer service philosophy. Understanding their commitment to serving customers and communities will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your leadership skills and experience in a fast-paced environment. Be prepared to share specific examples of how you've successfully managed a team and improved service delivery in previous roles.
✨Tip Number 3
Demonstrate your flexibility and adaptability. Since the role requires adjusting to various situations, be ready to discuss times when you've effectively handled change or unexpected challenges in the workplace.
✨Tip Number 4
Showcase your communication skills. As a Shift Leader, you'll need to keep your team informed and motivated, so think of ways to illustrate your ability to communicate clearly and build strong relationships with colleagues.
We think you need these skills to ace Fulfilment Shift Leader - Haverfordwest Extra
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and leadership roles. Emphasise any previous experience in customer service and team coordination, as these are key aspects of the Fulfilment Shift Leader role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully led teams or improved customer service in past positions to demonstrate your suitability for the job.
Showcase Flexibility: Since the role requires flexibility in working hours, clearly state your availability in your application. If your schedule closely matches their requirements, mention this to show your willingness to adapt.
Highlight Communication Skills: As a Shift Leader, effective communication is crucial. Provide examples in your application that showcase your ability to communicate clearly with both customers and team members, which will help illustrate your fit for the role.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Customer Service Skills
As a Shift Leader, customer service is key. Be prepared to share examples of how you've provided excellent service in the past and how you can enhance the shopping experience for customers.
✨Demonstrate Team Leadership
Highlight your experience in leading teams. Discuss how you motivate colleagues, build team spirit, and handle challenges effectively. This will show that you're ready to take charge when needed.
✨Be Flexible and Adaptable
The role requires quick thinking and adaptability. Prepare to discuss situations where you've successfully managed change or made decisions under pressure, showcasing your ability to thrive in a fast-paced environment.
✨Communicate Clearly
Effective communication is crucial for this position. Practice articulating your thoughts clearly and concisely, and be ready to explain how you keep your team informed and engaged.
