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- Tasks: Lead a dynamic team, manage daily operations, and ensure excellent customer service.
- Company: Join SSP, a leader in hospitality with iconic brands like Starbucks and Burger King.
- Benefits: Enjoy competitive pay, employee discounts, free parking, and health support.
- Why this job: Experience a fast-paced environment where every day is different and impactful.
- Qualifications: Must be 18+, with previous leadership experience in hospitality or retail preferred.
- Other info: Flexible hours across weekdays and weekends, with additional pay for night shifts.
Pay Rate: £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour.
Hours of operation are 3 am to 11 pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it.
- 5 years of references and Criminal Record Check required.
- Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal and free parking while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager - Starbucks GLA employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Starbucks GLA
✨Tip Number 1
Familiarise yourself with the Starbucks brand and its values. Understanding their commitment to customer service and quality will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in fast-paced environments during any informal conversations or networking opportunities. Being able to demonstrate your ability to thrive under pressure will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led a team in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and leadership abilities.
✨Tip Number 4
Be ready to talk about your flexibility regarding working hours, especially for shifts between midnight and 6 am. Emphasising your willingness to adapt to the needs of the business can set you apart from other candidates.
We think you need these skills to ace Duty Manager - Starbucks GLA
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Duty Manager position at Starbucks. Tailor your application to highlight relevant experience in hospitality and leadership.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or retail management. Emphasise any leadership roles and specific achievements that demonstrate your ability to manage a team effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your enthusiasm for the Duty Manager role. Mention how your skills align with the company's values and how you can contribute to the team at Starbucks.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed teams in busy environments and how you motivated them to deliver excellent service.
✨Understand the Brand
Familiarise yourself with Starbucks and its values before the interview. Being able to discuss what makes Starbucks unique and how you can contribute to its success will show your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of past experiences where you had to resolve conflicts or manage busy shifts effectively, and be ready to share those stories.
✨Highlight Flexibility and Availability
Since the role requires working flexible hours, including nights and weekends, make sure to express your willingness to adapt your schedule. Discuss any previous experience you have with night shifts or working in fast-paced environments to reinforce your suitability for the role.
