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- Tasks: Lead a team, ensure excellent service, and maintain a welcoming atmosphere at Starbucks.
- Company: Join SSP, the global food travel experts with over 500 brands, including Starbucks.
- Benefits: Enjoy free parking, meal discounts, employee perks, and health support.
- Why this job: Be part of a vibrant culture that values diversity, growth, and a love for coffee.
- Qualifications: Must be 18+, with previous supervisory experience in hospitality or retail.
- Other info: Flexible shifts, opportunities for career advancement, and a fun work environment.
The predicted salary is between 27600 - 33600 £ per year.
Pay Rate: From 1st April pay rate is £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour.
Shift Pattern: Full-time position, scheduled between 3 am and 10 pm including weekends.
Please note, only candidates who can travel to the airport for the early start will be considered for this role.
Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
Previous experience in a similar role is required.
WHY JOIN SSP AS A DUTY MANAGER?
- Free Parking and 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU'LL:
- Have previous experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
Duty Manager - Starbucks, Edinburgh Airport employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Starbucks, Edinburgh Airport
✨Tip Number 1
Familiarise yourself with the Starbucks brand and its values. Understanding their commitment to quality coffee and customer service will help you align your experience with what they are looking for in a Duty Manager.
✨Tip Number 2
Highlight your previous supervisory experience in hospitality or retail during any informal conversations or networking opportunities. This can help you stand out as a candidate who is already familiar with the demands of the role.
✨Tip Number 3
Be prepared to discuss your approach to creating a welcoming atmosphere and improving service. Think of specific examples from your past roles that demonstrate your ability to lead a team and enhance customer experiences.
✨Tip Number 4
Since this role requires early starts, ensure you have a reliable travel plan to Edinburgh Airport. Mentioning your preparedness for the shift pattern can show your commitment and reliability to potential employers.
We think you need these skills to ace Duty Manager - Starbucks, Edinburgh Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any supervisory roles. Emphasise skills that align with the Duty Manager position, such as team coordination and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, and your understanding of Starbucks' culture. Mention specific experiences that demonstrate your ability to create a welcoming atmosphere and lead a team effectively.
Highlight Availability: Clearly state your availability for early shifts and weekends in your application. Since this role requires flexibility, showing that you can meet these requirements will strengthen your application.
Prepare for References: Since references from the last five years are required, reach out to previous employers or colleagues who can vouch for your experience and work ethic. Ensure they are prepared to provide positive feedback about your capabilities.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Passion for Coffee
As a Duty Manager at Starbucks, it's essential to demonstrate your enthusiasm for coffee and customer service. Share your experiences with coffee culture and how you can contribute to creating a welcoming atmosphere for customers.
✨Highlight Relevant Experience
Make sure to discuss your previous supervisory roles in hospitality or retail. Provide specific examples of how you've successfully managed teams, improved service quality, and maintained operational efficiency.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about past experiences where you resolved conflicts or improved team dynamics, and be ready to share those stories.
✨Understand the Company Culture
Familiarise yourself with SSP's values and commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a positive work environment and support your colleagues, aligning with the company's culture.
