At a Glance
- Tasks: Lead a dynamic team at Starbucks, ensuring excellent service and smooth operations.
- Company: Join SSP, a leader in hospitality with iconic brands across the UK & Ireland.
- Benefits: Enjoy competitive pay, employee discounts, free parking, and award-winning training.
- Other info: Flexible hours, including nights, with a focus on diversity and inclusion.
- Why this job: Be part of a vibrant team, thrive in a fast-paced environment, and make a real impact.
- Qualifications: Must be 18+, with experience in hospitality or retail leadership preferred.
About the Role
Pay Rate: Rate of pay is £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour. We offer additional service charge.
Hours of operation are 3am to 11pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it.
- 5 years of references and Criminal Record Check required.
- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal and free Parking while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager - Starbucks in Manchester employer: Retail Human Resources plc
Join SSP as a Duty Manager at Manchester Airport and experience the vibrant world of hospitality leadership with iconic brands like Starbucks. We offer competitive pay, flexible hours, and a supportive work culture that prioritises employee growth through award-winning training and development programmes. Enjoy unique benefits such as discounted meals, free parking, and a strong emphasis on health and wellbeing, making SSP an excellent employer for those looking to thrive in a dynamic environment.
Contact Details:
Retail Human Resources plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Starbucks in Manchester
✨Tip Number 1
Familiarise yourself with Starbucks' values and customer service standards. Understanding their brand ethos will help you demonstrate your alignment with their mission during any interviews or discussions.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed teams and handled busy shifts, as this is crucial for the Duty Manager role.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of scenarios where you've had to think on your feet and resolve issues quickly, as this will showcase your ability to thrive in a dynamic hospitality setting.
✨Tip Number 4
Network with current or former employees of SSP or Starbucks. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Duty Manager - Starbucks in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality or retail management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the brand. Mention your experience with leading teams, delivering excellent customer service, and how you can contribute to the positive atmosphere at Starbucks.
Highlight Relevant Skills:In your application, focus on skills that are crucial for the Duty Manager role, such as problem-solving, team leadership, and customer service excellence. Use specific examples to illustrate these skills in action.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to keep morale high.
✨Understand the Brand
Familiarise yourself with Starbucks' values and customer service standards. During the interview, express your passion for the brand and how you can contribute to maintaining its reputation for excellent service. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a fast-paced environment. Think about past experiences where you've had to resolve conflicts or manage a busy shift, and be ready to discuss these in detail.
✨Highlight Flexibility and Availability
Since the role requires working flexible hours, including nights and weekends, make sure to emphasise your availability during the interview. Discuss your willingness to adapt to the needs of the business, which will show that you're committed and ready to take on the challenges of the role.
