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- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational excellence.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy 75% meal discounts, flexible scheduling, and comprehensive health support.
- Why this job: Embrace innovation in a fast-paced environment while making a real difference.
- Qualifications: Must have at least 1 year of supervisory experience in hospitality or retail.
- Other info: Be part of a diverse culture with exciting activities and growth opportunities.
Duty Manager at Starbucks - Bristol, Temple Meads Station.
Pay Rate: £13.30 per hour + an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £14.80 per hour.
Shift Pattern: Full-time, scheduled between 5am and 10pm including weekends.
Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Join our dynamic team as a valued Duty Manager (Team Leader), where every day brings exciting challenges in a fast-paced environment. Be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations. Embrace innovation and teamwork while making a real difference!
WHY JOIN SSP AS DUTY MANAGER?
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU'LL:
- Have at least 1 year experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
Duty Manager - Starbucks employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Starbucks
✨Tip Number 1
Familiarise yourself with Starbucks' values and customer service standards. Understanding their commitment to quality and customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in hospitality or retail. Be ready to share specific examples of how you've successfully managed a team, resolved conflicts, or improved service efficiency in previous roles.
✨Tip Number 3
Prepare to discuss your ability to create a welcoming atmosphere. Think of ways you've previously enhanced customer experiences and how you can bring that same energy to the Duty Manager role at Starbucks.
✨Tip Number 4
Show your enthusiasm for food and travel. Since this role is within a dynamic environment, expressing your passion for the industry can set you apart and demonstrate your fit for the company culture.
We think you need these skills to ace Duty Manager - Starbucks
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Duty Manager at Starbucks. Highlight your relevant experience in hospitality or retail, especially any supervisory roles you've held.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to create a welcoming atmosphere, guide colleagues, and maintain operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and teamwork. Mention specific examples from your past experiences that demonstrate your leadership skills and commitment to exceeding expectations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Passion for Customer Service
As a Duty Manager at Starbucks, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to creating a welcoming atmosphere.
✨Highlight Your Leadership Experience
With at least a year of supervisory experience required, make sure to discuss your leadership style and how you've successfully guided teams in the past. Share specific instances where you motivated your colleagues or improved team performance.
✨Demonstrate Your Problem-Solving Skills
In a fast-paced environment like Starbucks, challenges can arise unexpectedly. Prepare to discuss how you've handled difficult situations or conflicts in the workplace, showcasing your ability to think on your feet and maintain operational efficiency.
✨Familiarise Yourself with the Brand
Research Starbucks and SSP's values, culture, and offerings. Being knowledgeable about their products and services will not only impress your interviewers but also show that you're genuinely interested in being part of their team.
