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- Tasks: Lead a dynamic team in a fast-paced hospitality environment, ensuring excellent service.
- Company: Join SSP, working with iconic brands like Starbucks and Burger King across the UK & Ireland.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training programmes.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere with diverse team members.
- Qualifications: Must be 18+ with experience in leading teams in busy hospitality or retail settings.
- Other info: Flexible hours available, including weekends and holidays, for a truly engaging work experience.
DUTY MANAGER – READING STATION, UPPER CRUST
Pay Rate: £13.11 per hour
We have Full Time (30 hrs) roles available.
Hours of operation are 6am to 10pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same – lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
Hospitality moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role\’s got your name on it.
Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
Take ownership of opening, closing, and daily operations while solving problems on the fly.
Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
Results focussed, staying informed about unit performance and championing improvements.
Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you\’ve tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
Discounted Meal while on shifts.
Employee Discounts.
Friends and Family Discount App.
Award-winning training, apprenticeships and development programs.
Health & Wellbeing Support.
A fast-paced, rewarding role where you\’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager!
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the brands you'll be working with, like Starbucks and Burger King. Understanding their values and customer service expectations can help you stand out during interviews.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed a team during busy shifts or resolved conflicts.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios that could occur in a Duty Manager role. Think about how you would handle staffing issues or customer complaints effectively.
✨Tip Number 4
Show your enthusiasm for the hospitality industry. Employers love candidates who are passionate about delivering great service and creating a positive atmosphere for both customers and staff.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Duty Manager position. Highlight key skills such as leadership, customer service, and problem-solving in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in hospitality or retail management. Emphasise any previous roles where you led a team or handled busy shifts, as this will resonate with the hiring managers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership style. Mention specific examples of how you've inspired teams or improved customer service in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to inspire others.
✨Understand the Brand
Familiarise yourself with the brands you'll be working with, such as Starbucks and Burger King. Showing that you understand their values and customer service expectations will impress the interviewers and show your commitment to the role.
✨Emphasise Flexibility
The role requires working flexible hours, including weekends and holidays. Be prepared to discuss your availability and willingness to adapt to the fast-paced nature of the hospitality industry, as this is a key aspect of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenging situations. Think about past experiences where you've had to solve problems quickly or manage a difficult customer, and be ready to explain your thought process and actions.
