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- Tasks: Lead a dynamic team in a fast-paced hospitality environment, ensuring great service and positive vibes.
- Company: Join SSP, working with iconic brands like Starbucks and Burger King at Glasgow Central Station.
- Benefits: Enjoy competitive pay, employee discounts, and award-winning training programs.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere with diverse team members.
- Qualifications: Must be 18+, with experience in hospitality or retail leadership preferred.
- Other info: Flexible shifts available, including nights, weekends, and holidays.
The predicted salary is between 27600 - 28800 £ per year.
Pay Rate: £13.30 per hour + an extra £1.50 per hour for hours worked between midnight and 6AM, bringing your rate of pay to £14.80 per hour.
We have Full Time (40 hrs) roles available. Hours of operation are 6am to 1am, working flexibly across weekdays, weekends, bank and public holidays.
Shift Times: Monday, Tuesday & Wednesday 7am to 11pm, Thursday 7am to 12am, Friday & Saturday 7am to 12am, and Sunday 10am to 11pm.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, this role is for you. Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focused, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal; if you’ve tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the brands you'll be working with, like Starbucks and Burger King. Understanding their values and customer service expectations can help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in hospitality or retail, especially if you've led a team before. Be ready to share specific examples of how you managed busy shifts and motivated your team.
✨Tip Number 3
Prepare to discuss your problem-solving skills. As a Duty Manager, you'll need to think on your feet, so come equipped with stories that showcase your ability to handle challenges effectively.
✨Tip Number 4
Show your enthusiasm for the role and the fast-paced environment. Employers love candidates who are passionate about hospitality and eager to contribute to a positive atmosphere.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any leadership roles. Emphasise your ability to manage busy shifts and deliver excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your leadership skills. Mention specific examples of how you've successfully led a team in a fast-paced environment.
Highlight Flexibility: Since the role requires working various shifts, including nights and weekends, make sure to mention your availability and willingness to work flexible hours in your application.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively solved problems in previous roles. This is crucial for a Duty Manager who needs to handle challenges on the fly.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team in a fast-paced environment. Be prepared to share examples of how you've successfully led teams in the past, especially during busy shifts. Highlight your ability to motivate and inspire others.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and problem-solving on the fly. Think of specific instances where you've had to resolve issues under pressure. This will show your potential employer that you can handle the demands of the job.
✨Know the Company and Its Brands
Familiarise yourself with SSP and the brands they operate, such as Starbucks and Burger King. Showing that you understand their values and customer service expectations will demonstrate your genuine interest in the role.
✨Be Ready for Shift Flexibility
Since the role involves working various shifts, including nights and weekends, be prepared to discuss your availability. Emphasising your flexibility and willingness to adapt to different schedules will make you a more attractive candidate.
