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- Tasks: Lead a dynamic team, manage daily operations, and ensure excellent customer service.
- Company: Join SSP, a leader in hospitality with iconic brands like Starbucks and Burger King.
- Benefits: Enjoy employee discounts, health support, and award-winning training opportunities.
- Why this job: Experience the thrill of fast-paced hospitality while making a real impact every day.
- Qualifications: Ideal candidates have previous leadership experience in busy hospitality or retail environments.
- Other info: Must be 18+ to apply due to certain responsibilities.
Pay Rate: £13.11 per hour
We have Part Time roles available. Hours of operation are 6:00am - 8:00pm, working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the Starbucks brand and its values. Understanding their customer service philosophy and how they operate will help you demonstrate your alignment with their culture during any interviews.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed teams and handled busy shifts, as this is crucial for the Duty Manager role.
✨Tip Number 3
Network with current or former employees of SSP or Starbucks. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your problem-solving skills. The role requires quick thinking and adaptability, so be ready to share examples of how you've effectively resolved issues in a busy hospitality or retail setting.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any leadership roles. Use specific examples to demonstrate how you've successfully managed teams and handled busy shifts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention why you want to work at Starbucks and how your skills align with the responsibilities of a Duty Manager.
Highlight Leadership Skills: In both your CV and cover letter, emphasise your leadership abilities. Provide examples of how you've motivated a team, improved customer service, or solved problems during busy periods.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to keep morale high.
✨Understand the Brand
Familiarise yourself with Starbucks and its values before the interview. Being able to discuss what makes the brand unique and how you can contribute to its success will show your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a fast-paced environment. Think about past experiences where you had to resolve conflicts or improve service, and be ready to explain your thought process and actions.
✨Emphasise Flexibility and Availability
Since the role requires working flexible hours, including weekends and holidays, make sure to communicate your availability clearly. Highlight your willingness to adapt to the needs of the business, which is essential for a Duty Manager position.
