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- Tasks: Lead a dynamic team, ensuring excellent customer service and operational efficiency.
- Company: Join SSP, the global food travel experts with over 500 brands at airports and train stations.
- Benefits: Enjoy free parking, meal discounts, employee perks, and access to training and development programmes.
- Why this job: Perfect for those passionate about food and travel, offering growth in a vibrant, inclusive culture.
- Qualifications: Previous supervisory experience in hospitality or retail is essential; must be 18+ to serve alcohol.
- Other info: Flexible shifts available; earn extra for late-night hours worked.
The predicted salary is between 28656 - 42984 £ per year.
Pay Rate: £13.80 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.
Shift pattern: Full Time, scheduled between 2am till 11am, 11am till 10pm. Weekend availability, flexible shifts available.
Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Due to some responsibilities within the Bar Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Join our dynamic team as a Duty Manager! Lead by example in a fast-paced environment, driving excellence in customer service. We’re seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment!
WHY JOIN SSP AS A DUTY MANAGER?
- Free parking while on shifts.
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU'LL:
- Have previous experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
Duty Manager employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Duty Manager in a fast-paced environment like an airport. Understanding the unique challenges and expectations will help you demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Highlight your previous experience in hospitality or retail, especially any supervisory roles. Be prepared to share specific examples of how you've successfully led a team or improved customer service in your past positions.
✨Tip Number 3
Show your passion for food and travel! Research SSP and its brands to discuss how your interests align with their mission. This enthusiasm can set you apart from other candidates who may not express a genuine connection to the company.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns, especially the early morning and weekend availability. Emphasising your willingness to adapt to the needs of the business can make you a more attractive candidate.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Duty Manager at Tortilla. Familiarise yourself with the job description and think about how your experience aligns with their requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality or retail. Emphasise any supervisory roles you've held and specific achievements that demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your motivation to lead a team. Mention why you want to work at SSP and how you can contribute to their dynamic environment.
Prepare for References: Since the company requires references for the last five years, reach out to previous employers or colleagues in advance. Ensure they are willing to provide positive feedback about your work ethic and skills.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Leadership Skills
As a Duty Manager, you'll need to lead by example. Be prepared to discuss your previous experiences in supervisory roles and how you've motivated your team to achieve excellence in customer service.
✨Demonstrate Your Passion for Hospitality
Express your enthusiasm for the food and travel industry. Share any relevant experiences that highlight your passion for providing exceptional service and creating a welcoming atmosphere for customers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare examples of how you've handled challenging situations in the past, particularly in fast-paced environments, to showcase your operational efficiency.
✨Understand the Company Culture
Familiarise yourself with SSP's values and commitment to diversity and inclusion. Be ready to discuss how you can contribute to a positive workplace culture and support your colleagues in achieving their best.
