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- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational excellence.
- Company: Join Pumpkin Cafe, part of SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy 75% meal discounts, employee perks, and access to training and development programmes.
- Why this job: Be part of a vibrant culture that values diversity and offers exciting challenges every day.
- Qualifications: Must be 18+ to handle alcohol; passion for food and teamwork is essential.
- Other info: Participate in fun activities like barista competitions and enjoy comprehensive health support.
Duty Manager at Pumpkin Cafe - Darlington Station.
Pay Rate: £13.11 per hour
Shift Pattern: Full time, scheduled between 7am and 7pm including weekends.
Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Join our dynamic team as a valued Duty Manager (Team Leader), where every day brings exciting challenges in a fast-paced environment. Be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations. Embrace innovation and teamwork while making a real difference!
WHY JOIN SSP AS A DUTY MANAGER?
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge.
AS A DUTY MANAGER YOU’LL:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the brands and franchises that SSP works with. Understanding their offerings and customer service standards will help you demonstrate your passion for food and travel during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Highlight any experiences where you improved service or operational efficiency.
✨Tip Number 3
Research the importance of customer service in the hospitality industry. Be ready to discuss how you would create a welcoming atmosphere and exceed customer expectations as a Duty Manager.
✨Tip Number 4
Prepare to discuss your approach to teamwork and inclusivity. SSP values diversity, so think about how you can contribute to a positive team culture and support your colleagues effectively.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Duty Manager at Pumpkin Cafe. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in management or customer service roles. Highlight any specific achievements or skills that demonstrate your ability to lead a team and provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for food and travel, and explain why you want to work at Pumpkin Cafe. Use specific examples from your past experiences to illustrate how you can contribute to the team and enhance customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Duty Manager role.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for food and travel during the interview. Share any personal experiences that highlight your love for these areas, as it aligns perfectly with the company's mission.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples of how you've successfully guided and supported colleagues in previous roles. Highlight your ability to motivate and create a positive work environment.
✨Understand Operational Excellence
Familiarise yourself with what operational excellence means in a fast-paced environment like Pumpkin Cafe. Be ready to discuss how you would ensure efficiency and maintain high standards in service and cleanliness.
✨Emphasise Customer Service Experience
Customer service is key in this role. Prepare to share specific instances where you've gone above and beyond to exceed customer expectations. This will demonstrate your commitment to exceptional service.
