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- Tasks: Join our café team to serve customers, prepare food, and keep everything clean.
- Company: Tesco is dedicated to serving customers and communities sustainably every day.
- Benefits: Enjoy flexible hours, discounts, wellbeing services, and 28 days holiday.
- Why this job: Experience a lively work environment with opportunities for growth and a supportive culture.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
- Other info: We celebrate diversity and offer a fully inclusive recruitment process.
Tea is brewing. Café doors are opening. The day is about to start, and so are our café team members. They’re the talented people making every day a little better for our customers. Now, you can join them.
As a Team Member in our café, you\’re part of everything – a bit of cooking, a bit of chatting with customers, and a lot of impact. As someone dedicated to great service, you’ll make sure that every dish you prepare and serve lives up to the promise of our menu and meets all safety standards. Along with this, you’ll help keep everything, from kitchen equipment to customer tables tidy and clean.
It’s a lively role, full of everyday challenges, but that’s just one of the reasons it’s so exciting. A few other reasons include flexible working hours, opportunities for progression and so much more.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.
Please note that you need to be 18 or over to apply for this role.
You will be responsible for:
Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:
Keeping kitchen equipment and utensils clean and tidy.
Serving customers quickly, efficiently and with care.
Following food safety and hygiene regulations while keeping daily records.
Practising first in, first out (FIFO) stock rotation to keep our food fresh.
Accepting deliveries and handling the safe storage of food.
Being aware of (and following) all operational policies and procedures.
Preparing, cooking, and serving food according to our café’s delicious menu.
Making sure we maintain our standards and all food products are available.
Knowing our café’s menu inside and out and serving food exactly as it’s intended.
Resolving customer complaints and passing on information to the Café Manager.
Staying up-to-date with business communications and exciting new initiatives.
Clearing and sanitising tables so our café stays clean.
You will need:
You will need
A commitment to hospitality and excellent customer service.
Knowledge of Health and Safety standards.
The ability to work efficiently and maintain a clean environment.
Personal
Comfortable working in a team.
Great communicator with a proactive attitude.
Ability to multitask and work well under pressure.
Confident using your initiative to improve ways of working.
Good at planning and keeping things organised.
Adaptable to working in the buzz of a fast-paced environment.
What\’s in it for you:
Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to::
Colleague Clubcard after 3 months service – 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
Request flexible working from day one
Retirement savings plan
Life Assurance
Access to free wellbeing services with a range of resources to support your mind, body, and life
An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
Uniform provided and policies to support you for all of life’s moments, big and small
Holiday starting at 28 days (Including Bank Holidays)
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
About us:
Our vision at Tesco is to become every customer\’s favourite way to shop, whether they are at home or out on the move. Our core purpose is \’Serving our customers, communities and planet a little better every day\’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We\’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We\’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We\’re proud to have been accredited Disability Confident Leader and we\’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility
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Cafe Team Member employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Member
✨Tip Number 1
Familiarise yourself with our café's menu and the food safety regulations. Being knowledgeable about what we serve and how to maintain hygiene standards will show your commitment to quality service during the interview.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from your past experiences. Highlighting how you've handled customer interactions or resolved complaints can set you apart from other candidates.
✨Tip Number 3
Show your enthusiasm for teamwork and adaptability. Our café environment is fast-paced, so discussing how you thrive in such settings and work well with others will resonate with us.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. Since we value accommodating different schedules, being open about your working hours can demonstrate your willingness to fit into our team.
We think you need these skills to ace Cafe Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and hospitality. Mention specific experiences that demonstrate your ability to work in a fast-paced environment and your commitment to maintaining high standards.
Highlight Relevant Experience: In your CV, focus on previous roles where you’ve demonstrated skills relevant to the café team member position, such as teamwork, multitasking, and customer interaction. Use bullet points for clarity.
Show Your Availability: Clearly state your availability in your application. If you can work flexible hours, mention this to show that you are adaptable and willing to meet the company's scheduling needs.
How to prepare for a job interview at Retail Human Resources plc
✨Know the Menu Inside Out
Familiarise yourself with the café's menu before the interview. Being able to discuss specific dishes and ingredients shows your enthusiasm for the role and your commitment to providing excellent customer service.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided great customer service in the past. Whether it's resolving complaints or ensuring a positive experience, showcasing your ability to connect with customers will impress the interviewers.
✨Highlight Your Teamwork Experience
Since this role involves working closely with others, be ready to share experiences where you successfully collaborated with a team. Emphasising your ability to work well in a fast-paced environment will align with the café's needs.
✨Show Your Adaptability
Be prepared to discuss how you've handled challenging situations or changes in the workplace. This role requires flexibility, so demonstrating your ability to adapt will resonate well with the interviewers.
