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- Tasks: Join our café team to serve customers, prepare food, and keep everything clean.
- Company: Tesco is dedicated to serving customers and communities sustainably every day.
- Benefits: Enjoy flexible hours, discounts, wellbeing services, and 28 days holiday.
- Why this job: Be part of a lively team, gain experience, and make a real impact.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
- Other info: We celebrate diversity and offer a supportive, inclusive workplace.
Tea is brewing. Café doors are opening. The day is about to start, and so are our café team members. They’re the talented people making every day a little better for our customers. Now, you can join them.
As a Team Member in our café, you\’re part of everything – a bit of cooking, a bit of chatting with customers, and a lot of impact. As someone dedicated to great service, you’ll make sure that every dish you prepare and serve lives up to the promise of our menu and meets all safety standards. Along with this, you’ll help keep everything, from kitchen equipment to customer tables tidy and clean.
It’s a lively role, full of everyday challenges, but that’s just one of the reasons it’s so exciting. A few other reasons include flexible working hours, opportunities for progression and so much more.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.
Please note that you need to be 18 or over to apply for this role.
You will be responsible for:
Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:
Keeping kitchen equipment and utensils clean and tidy.
Serving customers quickly, efficiently and with care.
Following food safety and hygiene regulations while keeping daily records.
Practising first in, first out (FIFO) stock rotation to keep our food fresh.
Accepting deliveries and handling the safe storage of food.
Being aware of (and following) all operational policies and procedures.
Preparing, cooking, and serving food according to our café’s delicious menu.
Making sure we maintain our standards and all food products are available.
Knowing our café’s menu inside and out and serving food exactly as it’s intended.
Resolving customer complaints and passing on information to the Café Manager.
Staying up-to-date with business communications and exciting new initiatives.
Clearing and sanitising tables so our café stays clean.
You will need:
You will need
A commitment to hospitality and excellent customer service.
Knowledge of Health and Safety standards.
The ability to work efficiently and maintain a clean environment.
Personal
Comfortable working in a team.
Great communicator with a proactive attitude.
Ability to multitask and work well under pressure.
Confident using your initiative to improve ways of working.
Good at planning and keeping things organised.
Adaptable to working in the buzz of a fast-paced environment.
What\’s in it for you:
Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to::
Colleague Clubcard after 3 months service – 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
Request flexible working from day one
Retirement savings plan
Life Assurance
Access to free wellbeing services with a range of resources to support your mind, body, and life
An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
Uniform provided and policies to support you for all of life’s moments, big and small
Holiday starting at 28 days (Including Bank Holidays)
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
About us:
Our vision at Tesco is to become every customer\’s favourite way to shop, whether they are at home or out on the move. Our core purpose is \’Serving our customers, communities and planet a little better every day\’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We\’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We\’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We\’re proud to have been accredited Disability Confident Leader and we\’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility
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Cafe Team Member employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Member
✨Tip Number 1
Familiarise yourself with our café's menu and the types of dishes we serve. This knowledge will not only help you during the interview but also show your genuine interest in the role and our offerings.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from your past experiences. Highlight how you resolved customer complaints or enhanced their experience, as this is crucial for a café team member.
✨Tip Number 3
Be prepared to discuss your ability to work in a fast-paced environment. Think of instances where you successfully multitasked or adapted quickly to changing situations, as this is key in our lively café setting.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Share how you've contributed to a positive team dynamic in previous roles, as being a great team player is essential for success in our café.
We think you need these skills to ace Cafe Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Cafe Team Member. Tailor your application to highlight relevant experiences that align with these duties.
Showcase Customer Service Skills: Emphasise your commitment to excellent customer service in your CV and cover letter. Provide specific examples of how you've successfully interacted with customers in previous roles.
Highlight Teamwork and Adaptability: Mention your ability to work well in a team and adapt to a fast-paced environment. Use examples from past experiences where you demonstrated these skills, as they are crucial for this role.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Retail Human Resources plc
✨Know the Menu Inside Out
Familiarise yourself with the café's menu before the interview. Being able to discuss specific dishes and ingredients shows your enthusiasm for the role and your commitment to providing excellent customer service.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided great customer service in the past. Whether it's resolving complaints or ensuring a positive experience, showcasing your ability to connect with customers will impress the interviewers.
✨Show Your Team Spirit
As a café team member, you'll be working closely with others. Be ready to discuss your experiences in teamwork and how you contribute to a positive work environment. Highlighting your adaptability and communication skills will be key.
✨Emphasise Your Cleanliness and Safety Knowledge
Understanding health and safety standards is crucial in this role. Be prepared to talk about your knowledge of food safety regulations and how you maintain cleanliness in a busy environment. This will demonstrate your readiness to uphold the café's standards.