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- Tasks: Lead a café team, ensuring smooth operations and excellent customer service.
- Company: Join Tesco, a diverse and inclusive company dedicated to serving customers and communities.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and 28 days holiday.
- Why this job: Be part of a supportive environment where you can grow and be your authentic self.
- Qualifications: Experience in hospitality with strong communication and multitasking skills required.
- Other info: Must be 18 or over to apply; opportunities for career progression available.
The predicted salary is between 24000 - 36000 £ per year.
We\’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you\’ll help keep everyday operations running smoothly.
You\’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.
All the while, we\’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you\’ll be part of an inclusive workplace where you can be your best, and most authentic, self.
Please note that you need to be 18 or over to apply for this role.
You will be responsible for:
Although specific responsibilities will depend on the changing needs of Tesco as a business, the following provides an overview of the role\’s key responsibilities and measures:
Making sure everything runs smoothly by maintaining operational and safety standards.
Ensuring all food safety and hygiene regulations are met and followed.
Leading by example by providing an excellent experience for customers.
Opening and closing the café and overseeing full operations in the Manager\’s absence.
Recognising and celebrating team members for providing excellent service.
Learning our menu inside out and helping our team to do the same.
Boosting sales by making sure everyone\’s in the right place at the right time.
Delivering Health & Safety and Food Safety training for team members.
Supporting the Café Manager with colleague coaching and development.
Seeking ways to constantly help improve our service for customers.
Promoting an inclusive environment where colleagues feel respected, valued, and safe.
You will need:
You will need:
A background in hospitality, with Team/Shift Leader experience.
A passion for providing excellent customer service.
Health & Safety and Food Safety knowledge.
Personal
Effective communication skills.
Ability to multitask and adapt to changing priorities.
Confidence using your initiative to improve ways of working.
What\’s in it for you:
Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren\’t limited to::
Colleague Clubcard after 3 months service – 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
Request flexible working from day one
Retirement savings plan
Life Assurance
Access to free wellbeing services with a range of resources to support your mind, body, and life
An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
Uniform provided and policies to support you for all of life\’s moments, big and small
Holiday starting at 28 days (Including Bank Holidays)
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
About us:
Our vision at Tesco is to become every customer\’s favourite way to shop, whether they are at home or out on the move. Our core purpose is \’Serving our customers, communities and planet a little better every day\’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We\’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We\’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We\’re proud to have been accredited Disability Confident Leader and we\’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility
Cafe Team Leader BOH employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Leader BOH
✨Tip Number 1
Familiarise yourself with the café's menu and operations. Knowing the ins and outs of what you’ll be managing will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples from your past experiences. Highlight times when you successfully led a team or improved service, as this aligns perfectly with the responsibilities of a Team Leader.
✨Tip Number 3
Showcase your passion for customer service. Be prepared to discuss how you’ve gone above and beyond for customers in previous roles, as this is a key aspect of the position.
✨Tip Number 4
Research Tesco’s values and culture. Understanding their commitment to inclusivity and community will help you align your answers with their ethos, making you a more attractive candidate.
We think you need these skills to ace Cafe Team Leader BOH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality and any leadership roles you've held. Emphasise your customer service skills and any relevant training in Health & Safety and Food Safety.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing excellent customer service and your proactive attitude. Mention specific examples of how you've led teams or improved service in previous roles.
Showcase Your Skills: Clearly outline your effective communication skills and ability to multitask. Provide examples of how you've adapted to changing priorities in fast-paced environments, as this is crucial for the role.
Research Tesco's Values: Familiarise yourself with Tesco's vision and values. In your application, reflect on how your personal values align with theirs, particularly regarding inclusivity and community service.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the café's values.
✨Demonstrate Leadership Skills
As a Team Leader, you'll need to showcase your leadership abilities. Prepare to discuss your experience in coaching and developing team members, and provide examples of how you've successfully led a team in a fast-paced environment.
✨Know the Menu Inside Out
Familiarise yourself with the café's menu before the interview. Being able to discuss the offerings and suggest improvements shows your initiative and genuine interest in the role, which can set you apart from other candidates.
✨Emphasise Adaptability and Multitasking
Highlight your ability to multitask and adapt to changing priorities. Provide examples of situations where you've successfully managed multiple responsibilities, especially in a busy hospitality setting, to demonstrate that you're ready for the challenges of the role.
